Sedgwick

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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Head of Colleague Resources Operations - ANZ

As the Head of Colleague Resources (CR) Operations ANZ, you will lead the CR Shared Services function for Australia and New Zealand. The role reports to the Director of Colleague Resources ANZ, with a strong working relationship with CR Head of Shared Services, International.

This is a unique opportunity to work in collaboration with the global and international shared services teams, ensuring alignment to the global CR operating model. There will be a strong focus on leading the local shared services team to enhance our operational foundations, processes, and systems, while providing essential support for core people processes, fostering organisational growth and elevating our colleague experience,

With a strong focus on leadership, operational excellence, service delivery, and continuous improvement, this position is ideal for a experienced HR operations leader.

Your responsibilities will include:

• Management of the Australian & NZ CR shared services & payroll teams
• Collaborating with CR colleagues and Centre of Expert leaders
• Acting as a key member of the Australian & NZ CR Leadership Team, working in partnership with International CR colleagues
• Management of the development and implementation of CR operational ways of working, process improvement, systems, policies, and procedures.
• Continuously improve global employee lifecycle processes, from onboarding and mobility, to leaves, offboarding, compliance, and HR technology and workforce management systems.
• Support our HR technology strategy and roadmap in collaboration with the HRIS team based in the US to optimise the CR service delivery model and improve Workday functionality in Australia
• Proactively identify areas of improvement, efficiency and ensure ways of working are scalable for a growing business.

Payroll oversite:

• Oversee the fortnightly payroll delivery across Australia & New Zealand.
• Review, sign-off the payroll and approve wages’ payment.
• Monitor the efficiency and accuracy of the payroll delivery

About you:

• Degree in HR, business, commerce, psychology or related discipline.
• Extensive experience in HR operational leadership including processes, systems and HR operating models, across Australia and New Zealand
• Previous experience working in a global matrix organisation
• Expertise and knowledge in remuneration and benefits
• Project Management Experience: Managing diverse projects on time and within budget.
• Team Leadership: Leading and motivating teams to achieve collective goals.
• Strong Service Delivery Orientation
• Continuous Improvement Mindset: Driving initiatives for operational excellence.
• Experience with Workday with be highly regarded

Caring Culture

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

Some of the Benefits of working with us are:

• Hybrid working arrangement. #LI-Hybrid
• Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education
• +0.5% on top of Superannuation Guarantee
• Domestic and International Career Pathways
• Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace

Sedgwick is an Equal Opportunity Employer.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.