The Planet Group

Job Description

Reddit Community Manager

Location: Remote

Duration: 3 months (possible to extend)

Pay Rate: ~ $36.00/hour (DOE)

The Planet Group's FinTech client has a HOT need for a Reddit Community Manager for a REMOTE 3 month contract assignment starting in July 2025!

We are seeking a dynamic and authentic Reddit Community Manager to represent our Client on Reddit. This role requires a unique blend of customer service, community engagement, and brand advocacy. As the Reddit Community Manager, you'll be the face of the Brand in relevant subreddits, fostering positive relationships, addressing user concerns, and building trust within the community.

Reddit Community Manager Responsibilities:

• Community Engagement: Actively participate in relevant subreddits as a genuine member of the community. Engage in conversations, answer questions, and provide helpful insights related to the Brand.
• Authentic Representation: Present yourself as a real person first and a brand representative second. Share your own experiences and interests to connect with users on a personal level.
• Proactive Communication Style: Be unapologetically transparent: Commit to authentic, no-PR-speak interactions that prioritize customers’ concerns over trying to solely promote the brand. Transparency builds trust.
• Use Humor and Relatability: Leverage casual conversation styles: memes, GIFs, or pop culture references, to connect on a more human level with users while still maintaining professionalism.
• Issue Resolution: Address user concerns and feedback with empathy and transparency. Work closely with internal teams to ensure user issues are resolved promptly.
• Content Creation: Develop and share engaging content that resonates with the community, including behind-the-scenes insights, product updates, and AMAs (Ask Me Anything sessions).
• Relationship Building: Collaborate with subreddit moderators to maintain a positive presence and coordinate on sticky posts or key updates.
• Feedback Loop: Gather valuable user feedback and insights to share with internal teams for continuous improvement of Brand products and services.
• Facilitate Leadership Visibility: Use Reddit as a platform for leadership involvement by enabling executives to directly address users during AMAs, office hours, or other thought leadership opportunities.
• Transparency and Accountability: Maintain open communication with the community, especially during challenging times. Provide honest updates and involve leadership when necessary.

Reddit Community Manager Qualifications:

• Bachelor’s degree in Communications, Marketing, Public Relations, Digital Media, or a related field.
• 2-4 years of experience in online community engagement/management, social media management.
• Ability to build and execute a community engagement strategy aligned with broader brand goals
• Passion for building positive relationships and enhancing brand presence.
• Experience managing or moderating a Reddit community (professionally) is often highly preferred
• Familiarity with building and nurturing online communities across platforms (Reddit, Discord, forums, etc).
• Proven experience in community management, social media management, or a related field.
• Strong understanding of Reddit's platform, culture, and community dynamics.
• Hands-on experience with Reddit features: Subreddits, AMAs, flairs, auto moderator set up, moderator tools, post formats, and Reddit Ads (optional).
• Strong writing skills tailored to the Reddit tone authentic, non-salesy, conversational)
• Excellent written communication skills with a keen attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Basic knowledge of analytics (tracking growth, engagement, sentiment)
• Experience in public relations or partnership development is a plus.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.