Marriott

This is a temporary position.

JOB SUMMARY

The FLEX Manager for Operations Deployment – Dormakaba Ambiance Subject Matter Expert (Ambiance SME) will support the Global Operations department in deploying lock systems across all hotel brands in partnership with Dormakaba and the Tanager project group. This role serves as the project lead for Marriott International and acts as a liaison with project leads from our vendors to transition all our hotels from using Saflok System 6000 to Ambiance. This role will require minimal travel.

This role acts as a liaison between hotels, Dormakaba, Tanager, and the Global Operations/Global Technology project team to ensure smooth implementation and transition of lock systems. The role also involves identifying and resolving opportunities in the deployment strategy for 2,500 hotels, guiding the Deployment team through IT remediation in preparation for the Ambiance rollout, and tracking and escalating trending issues to relevant parties to find root cause resolutions.

CANDIDATE PROFILE

Education and Experience

Required

• 4-year bachelor's degree from an accredited university in Hotel and Restaurant Management, Business Administration, Engineering Information Technology, Information Systems, or related major; or equivalent experience.
• Experience with one or more of the PMS systems (FSPMS, FOSSE, LightSpeed, Opera).
• Experience working with external vendors and systems.

Preferred

• Expertise in above property Digital Guest Experience Environment.
• Experience with large initiatives and processes needed to lead and/or support delivery and ongoing support.
• Possesses excellent project management skills and ability to independently manage multiple projects and competing priorities.

CORE WORK ACTIVITIES

• Partner with DormaKaba and Tanager leaders to upgrade 2,500 hotels in the US and Canada from Saflok System 6000 to Ambiance v2.16.
• Ensure compliance with MIP-44 guidelines, especially for expense reporting, and process reports within these guidelines.
• Provide direction and support for designated projects and new initiatives.
• Identify key drivers of success and focus on critical areas to achieve results.
• Address operational challenges with leadership and develop alternative solutions, incorporating stakeholder feedback.
• Facilitate departmental feedback and recommend resolutions or improvements.
• Identify trends, gaps, or patterns in business processes and lead strategies to improve tools, processes, and team performance.
• Collaborate and communicate with the team using technology like Microsoft Teams and Smartsheet.
• Analyze success measures and recommend new or improved implementation strategies.
• Respond to property requests, manage business demands, and document within department guidelines, providing proactive solutions.
• Manage cross-discipline projects, including tracking, analysis, and reporting of results.
• Use technology to analyze business processes and create efficiencies.
• Ensure IT readiness of properties before installing the new system to avoid project delays.
• Host weekly project meetings with vendors to review installations, identify trends, and collaborate on solutions.
• Support the Project Services team in updating communications about the Ambiance upgrade through various mediums.

The pay range for this position is $35.48 to $59.81 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, June 2, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.