Freddie Mac

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

The Enterprise Operations & Technology division's Service Management and Global Operations team is looking for an Application Support Technical Lead with strong analytical qualities, sound technology experience, and excellent communication skills. The primary responsibilities will be to provide technical leadership and hands on development in the design and delivery of ServiceNow Reporting and Dashboards.

Our Impact:

We serve America’s homebuyers, homeowners and renters by providing liquidity, stability and affordability to the housing market through all economic cycles and in all communities nationwide.

Freddie Mac was chartered by Congress in 1970 to support the U.S. housing finance system and help ensure a reliable and affordable supply of mortgage funds across the country. Rather than lending directly to borrowers, Freddie Mac operates in the U.S. secondary mortgage market, buying loans that meet our standards from approved lenders. Those lenders are then, in turn, able to provide more loans to qualified borrowers and keep capital flowing into the housing market. Freddie Mac then pools the mortgages it buys into securities, which they sell to investors around the world.

Your Impact:

Lead Service Management Reporting providing reporting solutions, performing analysis, and making recommendations to management regarding reporting needs. Work on and/or lead tasks belonging to multiple and concurrent projects. Engage with stakeholders to identify, understand, and complete business and non-functional scope, requirements for reporting solutions. Develop test plans and provide support to ensure accurate and reliable reporting solutions. Lead and/or support assigned ad-hoc activities as requested.

Qualifications:

• Bachelor's degree or equivalent work experience
• Minimum of 8-10 years of industry experience
• 5 + years experience working with IT data and analytics in prior roles in support of IT reporting functions
• An advanced level understanding of service management frameworks (ITIL v3or v4) and supporting data is required
• An expert level understanding of ServiceNow Reporting, Performance Analytics, Query Builder and CMDB Query Builder
• Knowledge of Tableau and Dremio is a plus
• Experience with Application Support and/or Infrastructure Support
• Experience with Change Management, Release Management, Event Management, and Incident Management in a large Enterprise production environment
• Experience with supporting IT projects
• Experience with Operations involving production application support and production infrastructure support
• Strong analytical skills
• Experience with troubleshooting system or product issues

Keys to Success in this Role:

• Excellent knowledge of ServiceNow reporting solutions and IT data
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Attention to detail and a commitment to accuracy.
• Motivated to learn new technologies and identify process improvements and efficiencies

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $132,000 - $198,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.