Tampa General Hospital

Behavioral Health Program Support Specialist - Behavioral Health Operations - (2500026F)

Description

The Program Support Specialist is responsible for coordinating telepsychiatry services by managing appointment scheduling, clinical intake, and maintaining accurate patient records. The Program Support Specialist ensures the verification of demographic, clinical, and financial information to support insurance processes, including authorizations and precertifications. Additionally, the specialist is responsible for generating timely and compliant reports, including those required by new regulations.

Qualifications

High School Diploma or GED

Minimum 2 years or more of experience in healthcare coordination, scheduling, and patient accounting.

Technical Knowledge, Skills, and Abilities

• Healthcare systems and terminology – Understanding of medical and behavioral health terminology, procedures, and documentation.
• Insurance processes – Knowledge of insurance verification, authorizations, precertification, and

claims processing.

• Electronic Health Records (EHR) – Familiarity with EHR systems for managing patient data.
• Data entry and management – Accurate input and maintenance of patient demographic, clinical,

and financial data.

• Scheduling software – Proficiency in using scheduling tools and platforms for managing

appointments.

• Report generation – Ability to compile, analyze, and present data in reports.
• Attention to detail – Ensuring accuracy in data collection, insurance verification, and reporting.
• Problem-solving – Identifying and resolving issues related to scheduling, insurance, or patient

records.

• Multitasking – Managing multiple administrative tasks efficiently in a fast-paced environment.
• Interpersonal communication – Effectively interacting with patients, providers, and insurance

representatives.

Primary Location

: Tampa

Work Locations

:

TGH Main Campus

1 Tampa General Circle

Tampa 33601

Eligible for Remote Work: Hybrid Remote

Job

: Office/Administrative/Clerical

Organization

: Florida Health Sciences Center Tampa General Hospital

Schedule

: Full-time

Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday

Shift

: Day Job

Job Type

: Hybrid Remote

Shift Hours: 0800-1700

Job Posting

: Jun 2, 2025, 4:58:02 PM

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