Job Description:

Merkle Aotearoa | Auckland | Permanent | Full time | R1093747

• Flexible/Hybrid working environment with optional 2 days WFH
• 5 weeks annual leave (after 2 years of service) plus additional wellness days each year
• Unlimited learning opportunities with our people, platforms and external partnerships
• A collaborative, innovative and supportive local team of Salesforce professionals with Auckland and Wellington offices, and a global talent network.

About us

Merkle Aotearoa are a leading Digital Transformation Consulting firm in New Zealand and are a part of the dentsu group, Asia Pacific’s largest and most awarded agency network. For Merkle, this means we focus on delivering connected experiences for our customers customer, using human centred design principles and actionable data/insights, to implement world class Salesforce solutions and digitally led transformation.

At Merkle our purpose is to bring our customers closer to their customers, partnering with organisations to accelerate the design and delivery of strategy, and to lift organisational performance. Our focus is to create the conditions for an organisation, and the people within it, to thrive. This means solutions that leverage best practice insights, tailored to client context.

What your role and typical day might look like

As a Functional Consultant in digital capability team at Merkle you play a vital role to support our teams and clients to figure out the when, what, where and how to maximise their Salesforce and integrated platforms. Using your knowledge of the core Salesforce platform, business processes and industry experiences, you’ll work with a cross functional team to come up with innovative ways to configure and customise to make it relevant for users and customers alike. This includes gathering requirements, configuring the system, creating technical specifications, testing solutions and training users to ensure smooth delivery and adoption.

Responsibilities include

• Collaborate with the wider functional and technical consulting teams, and client to deliver agreed outcomes aligned to business goals and requirements in an Agile environment.
• Understanding the requirements of the business and business processes across various departments such as sales, marketing and finance, and translate the needs into functional and technical specifications.
• Participate in requirements gathering and design workshops and creating relevant documentation to support project plans.
• Collaborate with the technical consultants to investigate complex client requirements, testing solutions and ensuring fit for purpose.
• Documenting changes and creating/delivering training where required.
• Continuous learning, building and maintaining your Salesforce platform knowledge, delivery methodology and innovations within the industry.

A bit about you

• Intermediate level experience (e.g. 2 to 5 years’ experience) as a Functional Consultant, or Developer with good functional knowledge, delivering Salesforce solutions.
• Experience configuring and administration in at least one of the following Salesforce clouds: Sales, Service, Experience, Marketing, Commerce or Analytics Cloud. Any experience with CPQ be a bonus but not mandatory.
• Relevant Salesforce certifications and tertiary qualification/degree in Computer Science, Information Systems or similar area of study.
• Business analysis skills and able to diagnose problems with users, create solutions and documenting.
• A high-level understanding of technical components such as Apex triggers, UI components (HTML/JavaScript/CSS), Lightning Web Components (LWC) or Aura would be beneficial but not required.
• A high-level understanding of integration/API/ESB development - Rest, Soap, MuleSoft be beneficial but not required.
• Experience working in Agile SDLC environments. Knowledge/experience in DevOps, ITIL, ITSM and CI/CD pipelines will be highly beneficial but not mandatory.

Become a champion for meaningful progress

At Merkle and dentsu Aotearoa, our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

If you want to belong to a one global network where opportunities are limitless, we look forward to having you join us.

Next Steps

Sound exactly like the sort of role for you? Apply now!

Please note, we are not able to sponsor work visas for this position. Only people work working rights for New Zealand will be considered.

Location:

Auckland

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent