Teleperformance

Overview

Customer Succes Specialist

Responsibilities

• Answering an Incoming Calls, Chats and Respond to Emails.
• Handle Customer Inquiries by Email and Social Media.
• Provide Customers about Product and Service Information.
• Identify and Escalate Priority Issues.
• Documenting All Call Information According to Standard Operating Procedures.
• Complete All Call Logs.
• Updating customers profile into computer.
• Conduct customer surveys to ascertain level of customer service.

Qualifications

• Fresh graduates welcome!
• High School grads with CS BPO experience
• English B2 minimum
• Excellent written English
• Communicative
• Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday
• Willing to place in YOGYAKARTA