Job Summary
Synechron is seeking a highly experienced Senior Murex Batch Support Engineer to join our support team. This role is critical in ensuring the stability and efficiency of Murex-based batch processes, particularly during end-of-day (EOD) operations. The incumbent will provide second and third-line technical support, troubleshoot complex issues, and oversee batch processing activities in a dynamic, high-pressure financial environment. Your expertise in Murex, SQL, Unix scripting, and support operations will directly contribute to operational excellence, system reliability, and timely financial reporting.
Software Requirements
Required Skills:
- Extensive experience supporting Murex (version 3.1 or higher) in production environments
- Strong SQL skills for data analysis, issue diagnosis, and validation
- Proficiency in Unix/Linux operating systems and shell scripting (Bash/sh)
- Experience managing EOD batch processes, ensuring job success and resolving failures
- Use of ServiceNow, JIRA, or similar incident management tools
Preferred Skills:
- Knowledge of cloud deployment environments (AWS, Azure)
- Additional scripting skills in Python or Perl
- Familiarity with batch monitoring tools and infrastructure automation
Overall Responsibilities
- Monitor and manage Murex EOD batch processes, ensuring they execute successfully within scheduled windows
- Provide second and third-line support for production incidents, performing root cause analysis and implementing solutions
- Troubleshoot batch process failures by analyzing logs, database queries, and system metrics
- Collaborate with technical and business teams to coordinate problem resolution and optimize workflows
- Assist with deploying patches, upgrades, and system configuration changes
- Document procedures, incident reports, and lessons learned to improve support effectiveness
- Escalate issues effectively, ensuring timely resolution and clear stakeholder communication
- Support ongoing system improvements, automation, and process optimization efforts
- Maintain support documentation and participate in shift rotations in a 24x5/24x7 environment
Strategic objectives:
- Minimize batch failures and enhance process stability
- Increase automation to reduce manual intervention
- Ensure reliable and timely processing aligned with business deadlines
Performance outcomes:
- High success rate of batch processes with minimal unplanned downtime
- Rapid resolution of incidents with minimal business impact
- Clear documentation and proactive stakeholder communication
Technical Skills (By Category)
Application & Batch Processing (Essential):
- Extensive support experience of Murex batch workflows, especially EOD jobs
- Shell scripting (Bash/sh) for automation and troubleshooting
- SQL for query writing, data validation, and issue analysis
Infrastructure & Monitoring (Essential):
- Working knowledge of Unix/Linux environments supporting Murex
- Familiarity with batch scheduling and monitoring tools
Incident & Change Management (Essential):
- Proficiency with ServiceNow, JIRA, or similar tools for ticketing and incident tracking
Advanced & Cloud Support (Preferred):
- Basic understanding of cloud environments and deployment models
- Experience with additional scripting languages such as Python or Perl
Experience Requirements
- A minimum of 5+ years supporting Murex batch operations in a production environment
- Proven ability to troubleshoot and resolve batch failures, especially during EOD cycles
- Experience supporting support models such as 24x5 or 24x7
- Financial services experience, especially within trading, settlement, or risk domains, is advantageous
Alternative pathways:
- Candidates with extensive Unix/Linux scripting expertise and demonstrated operational support capabilities may be considered
Day-to-Day Activities
- Monitor batch dashboards, logs, and alerts to ensure successful job completions
- Troubleshoot and resolve batch failures through log analysis and database inquiries
- Collaborate with infrastructure and development teams for issue resolution and process improvements
- Automate manual tasks and optimize batch workflows
- Lead incident escalations, communicate updates, and coordinate resolution efforts
- Document troubleshooting steps, resolutions, and process modifications
- Support system upgrades and patches with minimal disruption
- Participate actively in shift handovers, incident reviews, and continuous process optimization
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related discipline
- Over 5 years of experience supporting Murex batch operations in a production setting
- Deep understanding of Murex architecture, infrastructure, and batch execution workflows
- Strong scripting skills in Shell and SQL
- Prior experience in high-pressure support environments, with attention to accuracy, timeliness, and customer service
- Willingness to work in shifts, including nights, weekends, and holidays as required
Professional Competencies
- Strong analytical and troubleshooting skills for resolving complex technical issues
- Effective communication skills to coordinate with technical teams and stakeholders
- Leadership qualities to support team activities and incident escalations
- Ability to prioritize, multitask, and work independently in a fast-paced environment
- Resilience, adaptability, and willingness to learn new technologies and processes
- Commitment to continuous improvement and operational excellence
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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