PIH Health

The Manager, Epic Revenue Cycle Throughput oversees the management of the Epic Revenue Cycle Throughput team, with oversight over the following Epic systems: Cadence Registration, Prelude Enterprise Scheduling, Gallery and HIM, Patient Experience (MyChart, Hello World), and Grand Central Patient Flow. This position is responsible for overseeing the implementation, configuration, support, and optimization of Epic software applications across the healthcare organization. This role will work closely with clinical, administrative, and IT stakeholders to ensure the effective and efficient use of the Epic system to improve patient care, workflow efficiency, and compliance with regulatory standards.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Strong understanding of healthcare revenue cycle management, along with registration and scheduling workflows
• Strong understanding of patient throughput and tracking
• Strong understanding of patient experience and MyChart patient portal
• Familiarity with Health Information Management solutions
• Proven leadership and team management skills to handle multiple projects and delegate to and direct staff
• Strong management skills to oversee daily operations of the Epic application team, including system maintenance, configuration, troubleshooting, and support
• Ability to lead the implementation of new Epic modules and upgrades, ensuring timely and successful project completion
• Ability to prioritize work efforts and adapt in a fast-paced environment
• Ability to provide support to their application analysts, managers must understand the issues and workflows in their area well enough to represent their users' needs to Epic
• Ability to set clear expectations for team members, including defining what they should do at each phase of the project
• Ability to communicate information clearly and concisely with project leadership and subject matter experts
• Collaboration skill to work with clinical and operational leadership to assess needs, translate workflows into Epic functionality, and provide strategic guidance
• Demonstrating flexibility with respect to changing end‐user business needs
• The ability to gain trust and establish effective relationships with Epic counterparts
• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

Required Experience

Required:

• Bachelor’s degree or a license/certification in a clinical specialty
• Minimum 4 years of experience will be accepted in lieu of the required degree or diploma
• Minimum 5 years’ experience working in an analyst or manager role

Preferred:

• Certification in Epic applications
• Minimum 3 years of experience working with Epic applications
• Minimum 2 years of management experience
• Experience in revenue cycle management