Determination for the Epic Application Analyst (I, II or III), Resolute Hospital roles will be based on experience and qualifications.
PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.
External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification will be required.
This position will focus primarily on the following Epic applications: Resolute Hospital Billing. The Epic Application Analyst, Resolute Hospital is the primary support contact for the above applications and will guide workflow design, build and test the system, and analyze other technical issues associated with Epic and any other connected software.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Required Skills
- Strong understanding of the core functions and processes of the hospital billing office
- Understanding of the billing office's integration with other departments in the organization
- Solid comprehension of revenue cycle management
- Strong analytical, technical, and troubleshooting skills
- Demonstrating flexibility with respect to changing end‐user business needs
- The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
- The ability to communicate information clearly and concisely with project leadership and subject matter experts
- The ability to gain trust and establish effective relationships with Epic counterparts
- The ability and willingness to learn new software and systems
- Listening attentively to ensure that the intended message has been accurately received, holding responses until the person have finished making their point, and repeating information to ensure accuracy
- Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
- The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressure
Required Experience
Epic Application Analyst I, Resolute Hospital
Required:
- Bachelor’s degree
- 7 or more years of experience
Preferred:
- Certification, experience, or proficiency in one or more of the following Epic modules: Resolute Hospital Billing
- Experience working in a hospital billing department
- Experience with PIH Health billing workflows
Epic Application Analyst II, Resolute Hospital
Required:
- Bachelor’s degree
- 3 to 7 years of experience
- Minimum 4 years of experience will be accepted in lieu of the required degree or diploma
Preferred:
- Certification, experience, or proficiency in one or more of the following Epic modules: Resolute Hospital Billing
- Experience working in a hospital billing department
- Experience with PIH Health billing workflows
Epic Application Analyst III, Resolute Hospital
Required:
- Bachelor’s degree
- 7 or more years of experience
Preferred:
- Certification, experience, or proficiency in one or more of the following Epic modules: Resolute Hospital Billing
- Experience working in a hospital billing department
- Experience with PIH Health billing workflows
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