Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Overview

Are you a technical program manager who wants to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development?

At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be. Come join us!

The Distributed Platforms program focuses on infrastructure lifecycle delivery for key product solutions offered at Mastercard.

The team plays a key role working with internal business units, application owners, and external vendors to design and engineer platform solutions for MasterCard’s internal and external customers.

Role

• Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program.
• Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, constraints, and contingency for unplanned delays.
• Secures resources, scopes efforts, outlines priorities and establishes delivery milestones.
• Proactively manage the end-to-end delivery of engineering work through the program and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions.
• Looked to as first point of contact for projects. Can communicate with confidence to senior leaders. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides right information and associated data about the state of the project to the right audience at the right time. Runs effective meetings.
• Has experience in and understands industry technologies. Understands their program, product, or technology domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team’s services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details.
• Works closely with engineering team members and others to ensure that program strategy is defined and maintained.
• Nurtures good working relationships with engineers, managers, and peers.
• Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements.

All About You

The ideal candidate for this position should:

• Have demonstrated experience breaking down complex problems and organizing them into actionable work that can be delivered using ScrumBan.
• Understand the business context and the associated customer use cases.
• Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions.
• Recognize discordant views and take part in constructive dialog to resolve them.
• Demonstrate clear and concise verbal and written communication.
• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality.
• Be proficient with ScrumBan delivery.
• Have familiarity with infrastructure, automation and cloud technologies
• Be comfortable working with infrastructure engineers in a hybrid Windows/Linux and on-prem/cloud environment.
• Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives.
• Streamline and/or eliminate blockers.
• Be skilled at explaining technical problems succinctly and clearly to peers and leadership.
• Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders.
• Possess experience with Confluence, Jira, Tableau, Domo, and/or other comparable business tools a plus, but not required.
• PMP Certification preferred.

Location Requirement: This is a hybrid position based in Mastercard's Arlington, Virginia Tech Hub.

This role is not eligible for Mastercard’s work authorization sponsorship. As such, candidates must be eligible to work in the United States, now as well as in the future, without employer sponsorship.

#LI-TE1

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Arlington, Virginia: $108,000 - $181,000 USD