Job Title: Field Service Technician

Job Description

As a Field Service Technician, you will provide technical support and service to customers throughout the complete life cycle of a machine. You will be responsible for directing and assisting customer personnel in the installation, start-up, and training of machines and systems. Additionally, you will provide technical service support when machines are not performing as required, instruct customer personnel on safe and efficient machine operation, and recommend spare parts to ensure optimal machine performance.

Responsibilities

• Provide technical support and service to customers throughout the machine's life cycle.
• Direct and assist in the installation, start-up, and training of machines and systems.
• Provide technical service support when machines are not performing as required.
• Instruct customer personnel in the safe and efficient operation of machines and systems.
• Recommend spare parts for customers to maintain adequate inventory.
• Update the Engineering Department on changes made to machines in the field.
• Suggest improvements to enhance machine reliability, efficiency, and cost-effectiveness.
• Participate in the final checkout of machines to ensure readiness for shipment.
• Support the Engineering Department with retrofit concept and design.
• Assist in writing the first level of customer training manuals.

Essential Skills

• 2+ years of experience in a Maintenance or Machine Build role with mechanical and electrical troubleshooting skills.
• Knowledge of PLC/servo systems and troubleshooting capabilities.
• Professionalism in customer service, communication, attitude, and image.

Additional Skills & Qualifications

• Experience in machine building.
• Skills in PLC and electrical troubleshooting.
• Field service experience.

Pay and Benefits

The pay range for this position is $58240.00 - $72800.00/yr.

Non-exempt

Bi-weekly pay (every other Friday)

Traveling position (home on weekends)

3 weeks PTO

Benefits start Day 1 (medical, vision, dental, etc.)

Tuition assistance

401k match

Can go 40 hrs negative PTO

Performance incentive ($50 per machine) - paid out quarterly

Standard holiday pay

Company car and credit card

2 15 min paid breaks, 30 min unpaid lunch

Workplace Type

This is a fully onsite position in Jackson,MI.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.