about the role
Position Summary:
We are seeking a motivated and results-driven Business Development Representative to join our dynamic team. This role is essential in generating new accounts while also driving the renewal of existing customers. The ideal candidate will possess a business degree and have 1-2 years of relevant experience, which may include internships. The successful candidate will be passionate about building relationships and delivering customer value in fast-paced environments.
Key Responsibilities:
New Business Development:
- Identify and target potential new clients through research, networking, and market analysis.
- Engage with prospects via phone, email, and in-person meetings to introduce Orange Business solutions.
- Develop and deliver compelling presentations that articulate the value of our products and services.
- Collaborate with the marketing team to create effective campaigns and promotional materials.
- Attend industry events to represent Orange Business and connect with potential clients.
Account Management:
- Build and maintain strong relationships with existing customers to ensure customer satisfaction and retention.
- Proactively reach out to clients to understand their evolving needs and identify opportunities for upselling and cross-selling.
- Coordinate with internal teams to address customer inquiries and resolve issues promptly.
- Prepare account reviews and renewals with focus on delivering added value to customers.
- Track sales activities, customer interactions, and outcomes using CRM software.
Reporting and Analysis:
- Monitor market trends and competitive landscape to identify potential opportunities and threats.
- Analyze sales performance metrics to continually refine strategies and achieve sales targets.
- Prepare reports on sales activities, pipeline status, and customer feedback for management review.
- Provide insights and recommendations for improving processes and enhancing customer satisfaction.
about you
Qualifications:
- Education: Bachelor’s degree in business, Marketing, or a related field.
- Experience: 1-2 years of experience in business development, sales, or account management. Internship experience is also acceptable.
- Skills:
- Strong interpersonal and communication skills, both written and verbal.
- Ability to build rapport with clients and understand their needs.
- Self-motivated with a strong desire to achieve sales goals.
- Proficient in CRM software and Microsoft Office Suite.
- Analytical mindset with the ability to evaluate data and inform decision-making.
These responsibilities contribute significantly to driving growth, fostering strong customer relationships, and ensuring overall success for both the customers and Orange Business.
Customer relationship building plays a critical role in account management for a business in several ways:
1. Trust and Loyalty
- Establishing strong relationships fosters trust between Orange Business and its customers. When customers feel valued and understood, they are more likely to remain loyal to the brand, leading to long-term partnerships.
2. Enhanced Communication
- Open lines of communication allow for regular feedback and dialogue. This facilitates a better understanding of customer needs and expectations, enabling account managers to tailor solutions accordingly and address concerns promptly.
3. Increased Customer Satisfaction
- Building relationships involves listening to customers and responding to their needs, which enhances satisfaction. Satisfied customers are more likely to continue doing business and to recommend Orange Business to others.
4. Opportunities for Upselling and Cross-Selling
- A strong relationship allows account managers to identify additional needs and opportunities within existing accounts. Understanding a client’s business and challenges can lead to presenting relevant solutions, driving additional revenue for the company.
5. Improved Retention Rates
- Relationship-focused account management can significantly reduce churn. When customers feel a personal connection and trust with their account manager, they are less likely to switch to competitors.
6. Customer Insights and Feedback
- Strong relationships encourage customers to provide candid feedback about products and services. This information is invaluable for improving offerings and addressing potential issues before they escalate.
7. Collaboration for Success
- Establishing a collaborative relationship transforms the client into a partner. Working together toward success can lead to innovative solutions, product development, and overall business growth.
Conclusion
In summary, customer relationship building is paramount in account management as it directly influences customer satisfaction, loyalty, and business growth. By prioritizing relationships, businesses can create a strong foundation for sustainable success and competitive advantage in the marketplace.
additional information
Ready to Grow with Orange?
We’re looking for curious minds, passionate professionals, and change-makers who are ready to shape the digital future. If you want to be part of a company where your skills, contributions, and potential are celebrated — Orange Business is the place for you.
Join the Orange Business Team – Shape the Future with Us
At Orange Business, we’re more than just a tech company — we’re a global family driving innovation, embracing change, and co-creating a smarter, more connected world. When you join Orange, you step into a workplace that values your unique background, supports your ambitions, and empowers your personal and professional growth. At Orange Business we value being Caring, Bold and Responsible.
Global Opportunities Await
Collaborate with multinational teams and clients across the globe. Expand your international experience, build a diverse network, and be part of a company that spans cultures and continents.
Flexibility That Fits Your Life
We offer a hybrid work model that empowers you to find the right balance between work and your personal life. Your success starts with flexibility and trust.
Career Growth & Acceleration
From comprehensive training to continuous upskilling and reskilling programs, we invest in your growth at every stage.
Recognition & Rewards
Your contributions matter. Take part in our Employee Referral Program, earn recognition through our Awards Programs, and feel the impact of a company that celebrates excellence.
A Culture That Cares
Experience a workplace that prioritizes your well-being, fosters inclusion, and gives back through CSR initiatives and meaningful employee engagement events. We're proud to be GEEIS-certified (Gender Equality European & International Standard) and committed to creating an inclusive environment where all employees can thrive.
Award-Winning Employer
Orange Business is a proud recipient of the Cigna Silver Level Healthy Workforce Designation, recognizing our holistic approach to employee health and wellness.
Our Competitive Benefits Package Includes:
- Comprehensive health coverage (medical, dental, vision) for you and your family
- Financial protection: life, disability, AD&D, and business travel insurance
- 401(k) plan with company match
- Pre-tax savings through HSA and FSA accounts
- Employee assistance program, tuition reimbursement, and adoption support
- Healthy living and wellness reimbursements
- Group-rate insurance options: home, auto, pet, and more
- Generous PTO and paid volunteer days
- Legal assistance, critical illness, hospital indemnity, and ID theft protection plans
department
Orange Business International
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
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