Cisco

Specialty: Customer Experience

Program Start Date: August 2025

Location: Riyadh, KSA

Duration: 12 months

About Cisco

It has never been a better time: to lead, inspire, and innovate. Today at Cisco we are building teams that are expanding our technological capabilities in exciting new ways across mobile, cloud, security, IT, collaboration and big data spaces, including software and consulting services. Through the Internet of Everything we transform our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. We work with customers across all sectors, so your revolutionary ideas will impact everything from retail, healthcare, and entertainment to public and private sectors, and beyond. There are over 3 billion people and 10 billion connected things in the world now, and over 50 billion estimated in the future, your career has exponential possibilities at Cisco. Join us to collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work.

Meet the team:

Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners. Our Consulting Engineers are an integral part of the CX team delivering critical business services to our customers. We combine the power of Cisco Analytics and knowledge with the outstanding technical expertise and consulting to drive value, innovation, and adoption in our customer´s network.

Your impact

The Cisco Apprenticeship Program is designed to provide you with practical opportunities to apply theory learned from the classroom to a professional work setting. You will be coached and mentored by some of the industry’s brightest minds who will help challenge and develop your skills. You will get the opportunity and resources to become a true technology expert when combined with your drive and motivation.

All combined, your apprenticeship increases your job readiness across the industry and will give you a competitive advantage for landing a full-time job at Cisco.

By participating in the apprenticeship program, you will:

• Work with a team of highly qualified professionals who serve customers worldwide.
• Solve technical issues, optimize workflows or enhance future products
• Develop an agile approach to learning, practice, troubleshoot and implement
• Develop a Customer Experience (CX) mindset. Learn how to prioritize, multitask and enable customer success
• Build your professional network. Practice how to communicate, share knowledge & ideas and work with diverse cultures
• Significantly increase your chances to get full time job in Cisco in future
• Receive in-depth training and build your skills as you earn industry-leading Cisco certifications

Minimum Qualifications

• You are in your Penultimate or final year of university studies in a Networking, IT, Cybersecurity or related Engineering degree.
• You are fluent in English and Arabic (written and verbal)
• You are passionate about networking, information technology, or cybersecurity.
• You are proactive, curious, and passionate about customer engagement.
• You possess effective communication and teamwork skills.
• Must be a Saudi national

Preferred Qualifications

• You have notions of technology in a relevant domain, such as: Routing, Switching, Datacenter, Virtualization, Mobility, Wireless, Unified Communications, Business Video, Security or Software Defined Networking
• You understand the need to script and automate in Python or similar languages
• Leverage good communication, consulting and customer relationship skills to create productive collaborations.
• Knowledge of adjacent technologies, holding Cisco Certifications (e.g., CCNA, CCNP) or industry recognized certifications is a plus.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.