Call Center Customer Service Rep
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Located in Fairfield, NJ
Salary: $18.50
This role is responsible for supporting the assigned day-to-day administrative functions of the contact center team. Included in this role:
ACCOUNT MANAGEMENT TEAM SUPPORT INCLUDES, BUT NOT LIMITED TO:
- Monitor and respond to help emails
- Prepare and complete pulldowns in a timely manner
- Completion of warehouse paperwork functions: receiving, staging, returns
- Report generation.
CONTACT CENTER TEAM SUPPORT INCLUDES BUT LIMITED TO:
- Assigned phones, email and fax lines are covered during assigned hours and to be continually responsive to all modes during these assigned hours.
- Knowledgeable about programs, program updates and the subsequent rules of these programs in which they are involved.
- Processes program documents like SRFs, AOC, etc. within 24 hours of receipt
TRAINING/LEADERSHIP/MENTORSHIP
- Train less experienced co-workers on systems and process.
- Set good examples in regard to work ethic, reliability, CCG Core Values & Culture
HOUSEKEEPING/QA:
- Maintain a clean, organized workspace
- QA compliance – SOP & Training TAF’s completed on time-work to SOP’s
- Report incidents to QA and provide documentation to manager for CAPA reporting
- Other duties as assigned.
Schedule: Mon- Fri 8am-5pm
pay Rate: $18.50
Express Office: Fairfield
363 Route 46 West
Building 1, Suite 240
Fairfield, NJ 07004
Email us
Apply Now
Call Center Customer Service Rep
Share
Located in Fairfield, NJ
Salary: $18.50
This role is responsible for supporting the assigned day-to-day administrative functions of the contact center team. Included in this role:
ACCOUNT MANAGEMENT TEAM SUPPORT INCLUDES, BUT NOT LIMITED TO:
- Monitor and respond to help emails
- Prepare and complete pulldowns in a timely manner
- Completion of warehouse paperwork functions: receiving, staging, returns
- Report generation.
CONTACT CENTER TEAM SUPPORT INCLUDES BUT LIMITED TO:
- Assigned phones, email and fax lines are covered during assigned hours and to be continually responsive to all modes during these assigned hours.
- Knowledgeable about programs, program updates and the subsequent rules of these programs in which they are involved.
- Processes program documents like SRFs, AOC, etc. within 24 hours of receipt
TRAINING/LEADERSHIP/MENTORSHIP
- Train less experienced co-workers on systems and process.
- Set good examples in regard to work ethic, reliability, CCG Core Values & Culture
HOUSEKEEPING/QA:
- Maintain a clean, organized workspace
- QA compliance – SOP & Training TAF’s completed on time-work to SOP’s
- Report incidents to QA and provide documentation to manager for CAPA reporting
- Other duties as assigned.
Schedule: Mon- Fri 8am-5pm
pay Rate: $18.50
Express Office: Fairfield
363 Route 46 West
Building 1, Suite 240
Fairfield, NJ 07004
Email us
Apply Now
Share
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