Amgen

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager Information Systems

What you will do

Let’s do this. Let’s change the world. In this vital role you will play a key role as part of Operations Generative AI (GenAI) Product team to deliver cutting edge innovative GEN AI solutions across various Process Development functions(Drug Substance, Drug Product, Attribute Sciences & Combination Products) under Operations. The role involves developing and implementing GEN AI solutions and strategies, collaborating with cross-functional teams, and ensuring the scalability, reliability, and performance of AI solutions adhering to Amgen Enterprise AI strategy and roadmap.

Role Description:

Let’s do this. Let’s change the world. In this vital role as Senior Manager Information Systems, you will lead a dynamic team of technical product owner, data engineers, AI & software engineers, business analysts, test/validation engineers and scrum master to deliver cutting edge innovative GEN AI solutions across various Process development functions(Drug Substance, Drug Product, Attribute Sciences & Combination Products) in Operations area . The role involves developing and implementing cutting edge GEN AI solutions and strategies, collaborating with cross-functional teams, and ensuring the scalability, reliability, and performance of AI solutions adhering to Amgen Enterprise AI strategy and roadmap. You will also be the reporting manager for this team and will be responsible for the coaching and development of these resources. The team will rely on your leadership to own and refine the vision, feature prioritization, partner alignment, and experience leading solution delivery while building this ground-breaking new capability for Amgen

The ideal candidate will have a consistent track record of leadership in technology-driven environments with a passion for fostering innovation and excellence in the biotechnology industry. This role requires deep expertise in handling the end-to-end development and delivery of customer-facing digital product capabilities and platforms leverage generative AI based digital solutions.

They should also have experience leading and effectively working with large, diverse and globally dispersed teams within a matrixed organization. Extensive collaboration with global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle, technical product ownership, business analysis, and be a Scaled Agile practitioner, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational critical initiatives, develop a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Roles & Responsibilities:

• Maintain strategic relationships and strong communication with the leadership team to ensure all collaborators feel informed and engaged
• Oversee the software development lifecycle, ensuring standard methodologies in development, testing, and deployment across the product teams
• Lead and handle large teams with varied strengths within a matrixed organization, collaborating with geographically dispersed teams, including those in the US and international locations
• Develop and implement strategic roadmaps and plans for technology and workforce growth, including recruiting top talent and building a robust team in India
• Developing talent, motivating the team, delegating effectively, championing diversity within the team, and acting as a role model of servant leadership
• Ensuring global ways of working are embedded in the local organization
• Develop a culture of collaboration, innovation, and continuous improvement, driving talent development, motivation, and effective delegation
• Fostering standard methodology sharing and alignment with business goals
• Collaborate with Platform Owners, Product Owners, Service Owners, and delivery teams to ensure delivery matches commitments, acting as a critical issue point and facilitating communication when service commitments are unmet
• Participate in team member and leadership meetings, working with other parts of the organization and functional groups to ensure successful delivery and alignment with strategy, compliance, and regulatory requirements
• Remain accountable for ensuring overall organizational security and compliance with quality and GxP in technology services
• Monitor emerging AI tools and technologies and trends to find opportunities for platform growth and expansion
• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate Degree and 2 years of experience in Engineering, IT or related field OR
• Master’s degree with 8 - 10 years of experience in Engineering, IT or related field OR
• Bachelor’s degree with 10 - 14 years of experience in Engineering, IT or related field OR
• Diploma with 14 - 18 years of experience in Engineering, IT or related field
• Background as a Technical Product Owner (TPO), people manager, and business analyst, ensuring the ability to oversee and guide a team to translate business needs into definition and delivery of technical solutions, guiding development teams, prioritizing features, and ultimate delivery and management of the digital products.
• Proven leadership skills with the ability to lead large matrixed teams, demonstrated experience in leading and developing a hard-working team of technology professionals, building a culture of innovation and continuous improvement within the team to deliver powerful solutions and platform improvements.
• Experience in implementing innovative web applications, Data Engineering and integration, Enterprise data fabric concepts, methodologies, and technologies e.g. React js, Python, Django, Fast API, AWS technologies, Databricks, DevOps CI/CD
• Experience in implementing innovative scalable GEN AI solutions using Retrieval-augmented generation (RAG), AI Agents, Vector stores, AI/ML platforms, embedding models e.g Open AI, Langchain, Redis, pgvector.
• Experience in implementing a strategic roadmap and driving transformation initiatives using Scaled Agile methodology.
• Strong skills in collaborating and communicating with cross-functional teams, business collaborators, and executives to ensure alignment of platform initiatives with business outcomes, handling expectations, and ensuring successful delivery of projects.
• Degree in Computer Science, Information Systems, Engineering, or Life Sciences.

Preferred Qualifications:

• At least 5 – 8 years of domain knowledge in health and/or life sciences combined with Information Technology
• Understanding, and preferably applied experience and knowledge, in data management and CTD document drafting
• Leadership experience within a highly regulated pharmaceutical or technology organization, with the ability to ensure compliance with industry regulations and standard methodologies for GxP software validation.
• Experience driving a collaborative culture that values technical depth, accountability, and customer service.
• Strong problem-solving and analytical skills.
• Demonstrated ability to work effectively in a fast-paced, dynamic environment.
• Understanding of ITIL processes and implementation.
• Experience handling vendor relationships and working with external partners or consultants to ensure optimal performance, support, and development of digital products.

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams

Work Hours:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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