Job Details
Description
Position Overview
The Driver is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods, and pick-up using Encore owned, leased, or rented trucks including vehicles with a gross vehicle weight (GVW) of greater than 26,001 lbs. Responsible for obtaining and maintaining a CDL license and heavy-duty DOT certification as required by state law to operate vehicles with a GVW over 26,001 lbs. This position reports to
Key Job Responsibilities
Driving, Delivery, and Pick-up Asset
- Drive Encore owned, leased, or rented vehicles including vans and box trucks that may exceed a gross vehicle weight (GVW) of 26,001 lbs
- Maintain set routes and schedules as directed by their supervisor to meet customer expectations
- Loading and unloading of vehicles
- Review orders for accuracy during both delivery and pickup to ensure all items are accounted for
- Ensure contents are properly secured inside of truck to prevent breakage or damage to gear
- Obey all applicable traffic laws and drive according to the weather/road conditions
- Able to complete a manual and/or electronic log book, based on an assigned region
Customer Service
- Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers
- Maintain a positive relationship with all clients through effective communication and interaction
- Assist with dispatching (as needed), which includes planning routes, making driver assignments, coordinating with venues and branch personnel and arranging for 3rd party transportation to support regional needs
Equipment Handling
- Assist warehouse team with other responsibilities to include: pulling, receiving, and transportation of equipment.
- Participate in annual physical inventory process.
- Perform quality control and equipment staging in warehouse as directed.
- Ensure all equipment is picked up and/or delivered on site.
Vehicle Maintenance
- Works with the dispatcher or warehouse supervisors to ensure vehicles are well maintained through scheduled service appointments as required.
- Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris.
- Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip.
- Maintain and replenish all vehicle fluids as needed – e.g. wiper fluid, DEF, etc.
- Identify mechanical maintenance needs as they occur.
- Report any vehicle damages or traffic violations to immediate supervisor in a timely manner.
Job Qualifications
- High School Diploma / GED
- Drive trucks with a Gross Vehicle Weight Rating (GVWR) under and above 26,001 lbs.
- CDL license and heavy-duty DOT certification as required
- Valid Driver’s License minimum of 2 years driving experience
- Clean driving record
- Basic Computer Skills
- Exceptional customer service skills
- General knowledge of vehicle inspection and maintenance
- General understanding of proper load securement
- Proficient using GPS and other routing systems
- Ability to drive or sit for long hours at a time
- Good communication skills with internal and external customers
- High degree of team work with customers, peers, and managers
- Ability to use and understand automated routing software
- General competencies skills in smartphone use
- Serve as a brand advocate and ambassador in every interaction
- Ability to maneuver vehicle in heavy city traffic conditions
Competencies
Deliver World Class Service
Do The Right Thing
- Instills Trust
- Safety Conscious
Drive Results
- Action Oriented
- See The Big Picture
- Tech Savvy
Value People
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