Amazon

DESCRIPTION

Amazon Freight (AF) is Amazon’s external freight transportation service that enables businesses to move full-truckload (FTL) shipments using Amazon’s trusted carrier network. As we scale across Europe, we are evolving our business operations, compliance frameworks, and internal partnership models to support AF’s long-term growth.

We are seeking a Program Manager – Strategic Initiatives to join the Amazon Freight EU team. This is a cross-functional role with exposure to billing & payments operations, credit risk programs, and the rapidly scaling internal partnerships charter. You will lead high-impact programs that drive financial hygiene, improve customer experience, and unlock long-term scalability through collaboration with internal Amazon entities. This is a unique opportunity for a builder who thrives in ambiguity, enjoys owning end-to-end programs, and can seamlessly shift between operational rigor and strategic thinking.

Key job responsibilities

• Lead and scale initiatives that improve how AF manages financial operations, including dunning, credit risk mechanisms, AR optimization, and interest strategies for late payments.
• Develop processes to enable cross-entity partnerships, including cost allocation models, SOPs, risk mitigation, and scalability frameworks.
• Collaborate with Product, Tech, Legal, internal amazon entities and Finance to launch tools, programs, and SOPs that support both shippers and internal partners.
• Define and track program success through KPIs that align with AF’s revenue, write-off, and bad debt goals.
• Write strategy documents and business reviews to align senior leaders stakeholders on roadmap priorities and direction
• Manage vendor relationships (e.g., debt recovery partners) and external reporting obligations with agencies where needed.
• Identify and close process gaps to reduce risk and operational load for the EU Billing & Payments team.

About the team

Amazon Freight allows both small and large businesses to use Amazon to transport palletized goods across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. We are a technology powered business, and we utilize Amazon’s expertise in technology and operations to delight our shippers. Amazon Freight utilizes Amazon’s best-in-class logistics and transportation operations.

Within Amazon Freight, we are a team of product and program managers that develop solutions to enhance shipper experience and drive profitable growth across various ship modes.

BASIC QUALIFICATIONS

• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in program or project management
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience leading ambiguous, cross-functional initiatives with measurable outcomes

PREFERRED QUALIFICATIONS

• Experience leading process improvements
• Bachelor's degree in finance, accounting or related field
• Master's degree
• Familiarity with internal stakeholder partnership models or shared services

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