Total Quality Logistics

Descriptions & requirements

About the role:

As the Customs Brokerage Supervisor, you will be instrumental and responsible for the growth and development of the Customs Brokerage Business of TQL Global. We are looking for someone that has the proven success, knowledge and experience in the industry to help establish best practices while progressively growing a team.

POSITION IS LOCATED IN CINCINNATI, OH – PAID RELOCATION PROVIDED

What’s in it for you:

• Competitive compensation + comprehensive bonus and long-term incentive package
• Position located in Cincinnati, OH – relocation assistance provided
• Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401 (k) with company match
• Stability, support and strength from a leading industry organization
• Work hard, play hard – enjoy happy hours, team outings, company-sponsored volunteer events
• Fortune 100 Best Companies to Work for (2023) and Forbes America’s Best Large Employers (2022)

Key Responsibilities:

• Lead and mentor the Customs team that reviews and resolves compliance issues, continuously enhancing our processes to prevent potential issues
• Train new Entry Writers on operations, compliance and systems
• Respond to internal and external customer inquiries and follow up to ensure issue resolution and customer satisfaction
• Oversee the provision of customs brokerage services to TQL Global’s customers
• Develop, implement and continuously enhance all Customs brokerage policies and procedures
• Assist in mapping company process flows and continuously review to identify efficiency gains
• Review, file, audit and process US Customs documents
• Review and monitor all Customs rejections, requests for information and other inquiries
• Resolve Customs and import compliance issues
• Maintain up-to-date customer records and documentation
• Stay current with developments and changes in regulations and other government requirements

Qualifications:

• 5+ years of experience in Customs Brokerage
• Strong understanding of US Customs and related laws, regulations and requirements
• Bachelor’s degree in supply chain, business, economics or related field preferred
• CaroWise experience is a plus
• Results oriented with the drive to grow a Customs brokerage business
• Ability to lead, train and coach others

About TQL Global:

TQL Global, LLC (“TQL Global”) is a wholly-owned subsidiary of TQL, and is a licensed customs broker and ocean freight forwarder, and a TSA-approved IAC.

Where you'll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com