Kroger

Responsibilities

• Essential Job Functions:
  • Model exceptional customer service and engagement behaviors.
  • Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
  • Spend at least 90% of time on customer approach side of the check lanes
  • Be an approachable, visible source of assistance to both customers and associates.
  • Maintain self-checkout and total front end queuing standards.
  • Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
  • Ensure till audits are being performed.
  • Supervise basket retrieval process.
  • Maintain break schedules for front end associates.
  • Make sure carry-outs are offered to customers.
  • Supervise cleanliness and safety conditions for front end and restrooms.
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Desired Previous Job Experience
  • Previous comparable experience
• Minimum Position Qualifications:
  • None