Senior Field Representative, Support CIP Position Overview This role requires a highly skilled technical professional capable of independently delivering product and service solutions. Responsibilities include servicing, training, and supporting business functions while driving new opportunities for growth.
Key Responsibilities Technical Expertise
Configure, install, troubleshoot, network, maintain, and train on specialized product solutions.
Provide expert repair services, customer training, and workflow analysis to improve efficiency.
Identify opportunities to increase Ricoh equipment utilization, supplies, and services.
Assemble, adjust, and maintain products according to specifications, sharing expertise with clients and colleagues.
Customer Engagement
Foster professional relationships with customers and Ricoh personnel, contributing to overall team success.
Promote Ricoh’s service offerings, proactively managing customer needs.
Workload Management
Manage schedules independently while supporting broader solution strategies.
Execute call-handling procedures effectively and efficiently.
Observe customer workflows, deliver training, and recommend solutions to improve operational methods.
Administrative Duties
Adhere to company policies and complete all administrative tasks accurately and promptly.
Maintain logs, processes, and reports as required.
Track time and activities via proper reporting systems.
Manage inventory, including "car stock" and onsite supplies.
Performance & Results
Meet expected productivity benchmarks for assigned workload and experience level.
Participate in Ricoh Extra Value program initiatives and bill accordingly.
Execute additional tasks as assigned.
Qualifications & Requirements
Valid driver’s license and minimum auto insurance coverage per company policy.
High school diploma; coursework or experience in computers, electronics, mechanics, networking, or printing software preferred.
Meet certification requirements outlined by management.
Skills & Competencies
Goal-driven, self-motivated, and committed to professional development.
Strong confidentiality, multitasking, and prioritization skills.
Effective problem-solving, organizational, and communication abilities.
Process-oriented with a keen focus on continuous improvement.
Proficient in Microsoft Office and various mobile applications and systems.
Working Conditions & Physical Demands
Extensive daily travel, primarily by automobile; potential foot travel in urban settings.
Occasional overnight travel required.
Ability to lift objects up to 50 lbs and maneuver equipment up to 400 lbs.
Frequent physical activity, including stooping, bending, and kneeling.
Dexterity for operating tools, keyboards, and other equipment.
May require shift work, overtime, and on-call availability.
Periodic exposure to deadline-driven environments and customer interactions.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can: