InterContinental Hotels Group

JOB OVERVIEW职位概述

• Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

及时清洁客房和套房，确保宾客满意度。

At Holiday Inn we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile

在假日酒店，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：

• 展现真我：在与他人接触时真实自然、形象专业、积极乐观
• 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
• 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
• 积极行动：积极主动、尽职尽责并且要多做一步DUTIES AND RESPONSIBILITIES工作职责

 Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures

按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。

 Replenishes guest supplies

补充客用品。

 Ensures guest services specified by superiors and guests requests are promptly and courteously met

及时、礼貌的完成上级指定的对客服务并满足客人的要求。

 Reports damage or malfunction in hotel rooms to superior

向上级汇报酒店客房内的损坏或故障情况。

 Maintains equipment in proper state of cleanliness and repair

保证设备的清洁和修缮。

 Maintains a section room report

完成区域客房报告。

 Maintains a daily room checklist

完成每日客房检查工作单。

 Meets with superior and takes on daily assigned tasks

与上级会面并承担每日分配的任务。

 Reports and submits lost and found articles to superior immediately

及时向上级汇报和上交与客人遗失物品。

 Report guest complaints to superior immediately

及时向上级汇报客人的投诉。

 Reports unusual behavior/activities on floors to supervisor

向上级汇报楼层里的反常行为和活动。

 Records room status in allocated section accurately

准确记录在划定的区域内的房间情况。

 Complies with hotel’s health, safety and hygiene policy

遵守酒店的健康、安全和卫生政策。

 Adheres to personal grooming and hygiene standards

保持个人仪容和卫生标准。

 Attends meetings and training sessions as required

按要求参加会议和培训活动。

 Creates and maintains floral arrangements

制作并保持插花。

 Carry out valet services when required including delivery of linen or processing laundry orders

如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

 Complete other tasks assigned by Superior.

完成上级领导分配的其他工作任务。

 Complete 15 superior rooms per shift.

每个班次完成15间高级间的清扫工作量。

ACCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct N.A.

直接 无

Indirect N.A.

间接 无Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

• N.A.

无

Key Metrics –

主要绩效指标

• N.A.

无Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)﹣

• Within the authority as assigned for Hotel Band 9 role

酒店职位9级所拥有职权范围

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Qualifications –

学历

• Primary Education or equivalent

小学或相当程度

Experience –

经验

• Some housekeeping experience.

拥有一些客房工作经验

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Read Full Description