Amazon

DESCRIPTION

Join AWS's Utility Computing (UC) and Agentic AI organization as a Senior Business Operations Manager at the forefront of cloud computing and artificial intelligence. This highly visible role will shape the future of our organization by partnering directly with PXT (People Experience and Technology) leadership to drive transformative people initiatives, operational excellence, and strategic innovation. You'll have the unique opportunity to influence how we scale and develop world-class talent in one of AWS's fastest-growing and most strategic businesses.

Key job responsibilities

As a key strategic partner to UC and Agentic AI leadership, you will architect and execute solutions that directly impact our most valuable asset - our people. This role demands both big thinking and precise execution, as you'll be responsible for:

• Driving strategic planning and execution across UC and AAI's people organization, including PXT 3-Year Plan and OP1 development
• Owning mission-critical business operations and mechanisms that keep our organization operating at peak performance
• Leading innovative HR initiatives that strengthen our organization's capabilities, health, and resilience
• Developing scalable frameworks that become the standard for how we operate and grow
• Partnering with AWS PXT Centers of Excellence to translate data insights into actionable solutions that drive meaningful change

The ideal candidate thrives in a fast-paced environment where they can toggle between strategic thinking and tactical execution, using data to drive decisions and influence across multiple stakeholders and geographies. This role offers the opportunity to make a lasting impact on how we build and scale teams in one of Amazon's most exciting spaces (we are biased of course).

The successful candidate will have a demonstrated track record of:

Strong Judgment and Dive Deep

• Exhibits excellent decision-making capabilities backed by data and analytics
• Makes tough calls with limited information while balancing competing priorities
• Connects tactical execution to strategic outcomes
• Bias for Action and Ownership
• Thrives in ambiguous environments by creating clarity and actionable paths forward
• Calculated risk-taker who moves with urgency and understands appropriate trade-offs
• Demonstrates a "Day 1" mentality with rapid experimentation and quick pivots when needed

Results Driven and Deliver Results

• Develops and leverages meaningful metrics to drive business impact
• Creates compelling narratives from data to influence decision-making
• Identifies and implements process improvements that scale

Think Big and Invent & Simplify

• Envisions and articulates bold, disruptive solutions
• Anticipates future challenges and creates proactive mitigation strategies
• Challenges conventional approaches while maintaining customer obsession
• Have Backbone; Disagree and Commit
• Sets clear priorities aligned with business goals and customer needs
• Effectively manages competing demands between tactical execution and strategic initiatives
• Makes and defends difficult trade-off decisions

Earn Trust and Learn & Be Curious

• Builds strong partnerships through transparent communication and follow-through
• Escalates thoughtfully with proposed solutions
• Maintains high standards while driving outcomes

Customer Obsessed and Insist on the Highest Standards

• Demonstrates intellectual curiosity and resourcefulness in problem-solving
• Builds networks and leverages diverse perspectives to drive results
• Finds creative solutions through first-principles thinking

BASIC QUALIFICATIONS

Basic qualifications

• 5+ years in program or project management
• Strong business acumen
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor’s degree in Human Resources or related field
• Excellent verbal and written communication skills

PREFERRED QUALIFICATIONS

Preferred qualifications

• Master’s degree in related discipline
• Experience working in Global team environment with multiple time zones
• High quality document preparation and presentation skills
• Analytical and data interpretation skills
• Ability to create reports and analyze people metrics
• Ability to handle confidential and sensitive information with discretion
• Ability to work independently in ambiguous environments, as well as an active member of both business and HR teams
• Experience leading cross-functional projects and managing company-wide programs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $148,300/year in our lowest geographic market up to $245,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.