英特飞（Interface）是一家全球领先的提供地板解决方案的公司，也是可持续发展领域的领军企业，公司提供丰富多样的集成化产品组合，其中包括英特飞 ® 方块地毯和豪华乙烯基地板（LVT）、诺拉 ® 橡胶地板，以及适用于商业和住宅空间的 FLOR® 高端地毯。英特飞用心打造，毫不妥协，为室内空间带来更具匠心的设计、更卓越的性能、更前沿的创新理念以及更显著的气候改善成果。作为可持续发展领域长达数十年的开拓者，英特飞始终全力以赴，致力于成为一家具有环境修复能力的企业。当下，公司专注于碳减排而非碳抵消，力求在 2030 年前实现经认证的基于科学的目标，并在 2040 年前实现成为负碳企业的宏伟愿景。
Job Objectives
Respond to stock and lead time enquiry from Sales & Dealers, process customer POs and follow up with shipping
Key Responsibilities
- Timely process customer POs in JDE system and follow up with shipping arrangements.
- Book sample orders per request within budget and follow up with shipping. Ensure the availability & compliance of all transport, billing & Customs documents.
- Communicate with both internal departments and customers to ensure all related issues, customer orders, forecast, RMA, complaint, and all requirements can be taken care of and resolved in a timely and efficient manner.
- Follow up payment status and customer credit.
- Paperwork creating and Documents filing.
- Maintain and improve the relationship with the dealers.
Job Qualifications
- Patient and thoughtful; can work under pressure.
- Willingness to learn new things and supportive attitude. Capable of handling multiple, complex tasks simultaneously.
- Good communication skills.
- University degree in English or International Trade related majors. Good English writing and speaking is a must.
- Basic SCM & customer service knowledge, proficiency in Office software operation, JDE usage is an advantage.
- Familiar with export business and all the relevant docs.
- At least 3 years experiences in customer service, experience in foreign trade multi-national company is a plus.
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