Sulzer

GF_IT-E484

IT Support Technician - Full Time - Madrid, Spain

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a/an IT Support Technician to join our GF_IT team in Spain to drive the seamless operation of IT systems within Sulzer by ensuring compliance with governance, guidelines, policies, and procedures. Also, leverage cutting-edge tools and methods to keep our business processes running smoothly and efficiently.

Your main tasks and responsibilities:

• Rapid Issue Resolution: Ensure IT services and systems are quickly restored to operational status, following defined resolution and documentation processes.
• Application Support: Provide support for business applications within designated locations.
• System Maintenance: Maintain servers, storage, Active Directory, SQL services, and manage file systems and permissions.
• Security & Patch Management: Oversee security measures, scripting, patch management, and backup responsibilities.
• Documentation: Maintain documentation related to system configurations and changes.
• Environmental & Risk Management: Be familiar with environmental impacts, risks, and mitigation measures related to the role, and actively support company initiatives.

To succeed in this role, you will need:

• Attention to Detail: Meticulous in ensuring accuracy and quality in all tasks.
• Customer Service Skills: Strong ability to support and communicate effectively with users.
• Adaptability: Flexible and able to adjust to changing environments and requirements.
• Interpersonal Skills: Excellent at building and maintaining relationships within the team.
• Problem-Solving Skills: Proficient in identifying issues and implementing effective solutions.
• Technical Expertise: Educated to school diploma standard with 2-3 years of relevant IT support experience; ITIL Foundation or above is desirable. Strong understanding of networking, computer hardware, IT architecture, and corporate enterprise environments.

What we offer you:

• A permanent contract.
• A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.
• Restaurant tickets
• Be part of an experienced, international team.
• A good vibe working environment.
• Enjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient.
• Other fringe benefits

No visa or work permit support can be provided for this role.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.