Small Business Administration

Summary

You will serve as a Supervisory Information Technology Specialist for the Small Business Administration (SBA), Office of Disaster Recovery and Resilience (ODR&R), Field Operations Center East - FOCE in Atlanta, Georgia. The employee supervises/directs on site and remote technical staff that fluctuates throughout the year, depending on the workload and disaster activity levels, in the planning, designing, and operation of complex IT systems in a variety of operating environments.

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Duties

As a Supervisory Information Technology Specialist at the GS-2210-13, some of your typical work assignments may include:

• Translates complex user requirements into technical specifications involving disaster loan and disbursement operations, monitoring high-volume loan processing, managing varying personnel and tracking employees locally and in various remote locations. Serves as the Center's authority and representative regarding IT matters that involve long- and short-range national plans for the technical enhancement of systems. Acts as primary consultant to local department heads on all IT matters.
• Provides response to disaster activity by deploying technology related equipment and support inhouse and to disaster sites. Ensures Center preparedness by acquiring, maintaining, and supporting response equipment and staff.
• Sets work standards, performance requirements, and communicates priorities. Revises work schedules to meet changes in production workload and processing time requirements. Performs complex and advanced application studies. Evaluate systems analysis for assigned systems. Performs studies on agency disaster loan making needs and requirements, which become the basis for obtaining and/or developing advanced IT applications to meet such needs as requested.

IMPORTANT NOTES:

• This is a Temporary Promotion position, not to exceed 1 year and may become permanent without further competition.
• If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities.
• A REAL ID is required.
• By applying for this position with SBA's Field Operations Center East - FOCE, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
• Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.
• This position is not included in a bargaining unit.

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Requirements

Conditions of Employment

• U.S. citizenship is required.
• You must be able to obtain and maintain a Government travel credit card. A REAL ID is required.
• You will be subject to a background and suitability investigation.
• You must meet time-in-grade requirements by the closing date, if applicable.
• This position is not included in a bargaining unit.

Qualifications

OPM Qualifications Standards (2210 Series Basic Requirements)

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-13:

To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-12 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position.

This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:

• Experience in developing network infrastructure and information analysis techniques; and
• Utilizing and developing large scale networks and trouble-shooting network issues; and
• Manipulating IT hardware, software applications, and upgrade configurations; and
• Exercising knowledge of system analysis and information analysis techniques.

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.

Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement.

Time-In-Grade Requirement:

GS-13: Must have held grade GS-12 for 52 weeks You may qualify based on experience.

Experience:

To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.

Education

Education may not be substituted for experience for this position.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications website: (opm.gov) Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.phptitle=Reasonable_Accommodations_for_USA_Hire

Career Transition Assistance Programs:

Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only).

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov.

Telework may be available. For information on Telework visit: http://www.telework.gov/

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• Benefits
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• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
• Review our benefits
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Customer Service
• Leadership
• Technical Competence

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment.

The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

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How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 06/04/2025 to receive consideration.

• To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
• You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
• You will receive an email notification when your application has been received for the announcement.
• To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
• After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification.
• If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements.
• Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.

Your uploaded documents may take several hours to clear the virus scan process.

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Agency contact information

Antoan Massey

Email

antoan.massey@sba.gov

Address

Field Operations Center East - FOCE

101 Marietta Street NW, Suite 700

Atlanta, GA 30303

US

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).

Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

SBA uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

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