AKQA

The AKQA Managed Services team provides customer experience platform management and cloud environment support solutions, DevOps engineering, and consulting services that support our clients' ecommerce platforms and associated business operations. There is now an exciting opportunity to join the AKQA Managed Services team and be an integral part in continuing to expand their core services and solutions.

Located in Auckland or Wellington, the Senior DevOps Engineer is responsible for implementing, troubleshooting and maintaining DevOps pipelines for multi environment cloud platforms on Azure, AWS, GCP etc. for both internal and external clients. You will contribute to a wider team responsible for the engineering, automation, security, release coordination and testing automation of scalable, cloud based digital experiences for some of the region's most visited websites.

You are an excellent technologist who possesses an understanding of software engineering principles, application development and deployment pipelines, physical infrastructure, internet hosting services, and data security configuration and management of public cloud platforms. You have a continuous improvement mindset that extends across the design to development to production lifecycle, with a passion for automation, security and strong problem-solving skills. You will support development teams, customer platforms, while championing the DevOps culture through knowledge transfer, continuous learning & training and technical certification support.

Key Responsibilities

• Design and build self-service developer platforms and tools that improve productivity and reliability
• Develop reusable infrastructure modules and blueprints using Terraform and other IaC tools
• Create and maintain platform documentation, tutorials, and internal developer portals
• Implement observability and metrics to measure platform effectiveness and developer experience
• Provide technical guidance and support to development and operations support teams using the platform
• Design and implement automated testing capabilities within the platform
• Perform root cause analysis for platform and application issues
• Contribute to platform architecture decisions and technical standards
• Be the Managed Services technical representative in platform solution workshops and discussions
• Ensure security and compliance through built-in controls and best practices
• Build strong relationships with development teams to understand their needs and pain points
• Maintain positive feedback and relationships with peers and key stakeholders across clients, studios and WPP OpCo’s.
• Participate in 24x7 service desk roster and occasional operations activities supporting key client platforms across the region

Expectation from an ideal candidate

• 3-5 years' experience in platform engineering, site reliability engineering, or similar roles
• Strong experience with major cloud platforms (Azure, AWS, GCP) and infrastructure as code (Terraform)
• Experience building developer tools, CLI applications, and automation frameworks
• Knowledge of container orchestration platforms (Kubernetes) and cloud-native architectures
• Experience with GitOps practices and modern CI/CD approaches
• Proficiency with enterprise development tools including Git, Bitbucket, Jira, Confluence, New Relic, and Cloudflare
• Strong scripting capabilities in PowerShell, Bash, and other automation languages
• Understanding of developer experience principles and metrics
• Ability to communicate technical solutions, problems and/or descriptions, including context to a business audience.
• Self-motivated with a focus on measuring and improving platform outcomes

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.