Williams Lea

Multi Services Assistant

Salary: £26,500 per annum plus company benefits

Location: Basingstoke, RG21 4DZ

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, between the hours of 8.30am-5:30pm, 1 hour unpaid lunch break

Work Model: Hybrid after training

Williams Lea seeks a Multi Services Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The primary focus of the Multi Services Assistant is to provide the client with the administrative support they need to provide seamless legal services to their customers and help them maximise the amount of time they are able to spend on fee-earning tasks. The Multi Services Assistant will support the Lawyers in the Housing Department on non-judgemental administrative tasks to ensure all tasks are completed within agreed specified time frames.

The Multi Services Assistant will be responsible for completing defined legal administrative tasks, working within the client systems while adhering to all client processes, protocols and policies.

Key responsibilities

• Providing a defined administrative service, following standard operating procedures
• Deliver an exceptional electronic and hard copy file management service
• Work with the client’s document management system to create and edit documents
• Work with the practice management system to open, close, and add contacts and clients
• Work with the client’s relevant software packages
• Collect and complete any information required for billing or client charge back data
• Extensive computer and data related tasks
• Entering, maintaining, and updating details and relevant information on the client systems as required
• Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreement
• Raising queries and concerns with designated individuals, as required
• Maintain all filing and work areas in a tidy and orderly manner

Personal attributes

• Experience of working in a corporate environment
• Experience working on Microsoft Office programmes
• Excellent customer service skills, confident in liaising with Clients and strong communication skills
• Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
• Ability to work under pressure within tight deadlines with flexible approach
• Continual improvement mentality, open and receptive to feedback
• Build and grow relationships with key Clients and service users
• Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.

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