Amazon

DESCRIPTION

Background:

Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The Amazon product catalog is a set of records; each record being a set of facts describing a physical or digital product. These records are often organized by defined relationships (e.g. variations such as different sizes of the same shoe). Our ability to provide a good product discovery experience and empower our customers to make well informed purchase decisions is dependent on the quality of our product catalog. In a high quality catalog, every product is described with a complete, structured, accurate and correctly normalized set of facts. Every product is represented by a unique record appropriately related to one another.

The Global catalog operations (GCO) team is part of Amazon Selection & Catalog services (ASCS) teams in India focus on leveraging human intelligence, external or internal, to measure and improve the quality of the catalog: Global catalog operations (GCO) charter is to make Catalog engineering programs more effective by providing expert human judgment. Catalog Operations from its inception has been partnering with engineering teams to run programs focused on improving the data quality of catalog in all market places.

We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. The role is centered on developing insights and eliminating defects in quality that affects business metrics. As part of this role, you will work on 1) Creating mechanisms to identify, investigate, and solve quality issues impacting the business metrics, 2) Working collaboratively across our partner teams (ex: Science, PMs, Engineering, Business, etc.) to combine efforts to solve problems, 3) Developing data-driven approaches alongside our SWOT/BA teams to rapidly identify opportunity areas, and trends at scale, 4) You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions.

Key job responsibilities

As Program manager you will:

• Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
• Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
• Be a SME for the process and a referral point for in-house and customer team
• Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
• Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
• Ability to perform deep dive in the process and come up with process improvement solutions
• Shall collaborate effectively with customers (Science, Engineering, Product, etc.) to bring in improvements to the business metrics
• Provide regular updates on project progress and performance, ensuring transparency and alignment with key business goals.
• Exercise discretion in prioritizing process improvements, aligning them with broader business objectives.
• Ensure effective risk controls are developed and maintained. Implement corrective actions and maintain commitment to goals, ensuring on-time project completion and minimized losses.
• Develop and influence new ideas, establishing procedures and practices to promote long-term solutions in dynamic environments.
• Drive continuous improvement and decision-making strategies.

BASIC QUALIFICATIONS

• 2+ years of program or project management experience
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills
• Able to prioritize in complex, fast-paced environment.
• Ability to influence, negotiate and provide alternative business solutions.
• Strong operations acumen with in-depth understanding of how operations ecosystems work
• Ability to work with virtual teams and across time zones to develop strategies and foster a cohesive and creative work environment to make Amazon feels small.
• Experience communicating and presenting to Senior leaders and large groups.
• Minimum knowledge of SQL, SharePoint, Excel, Power Point and word.

PREFERRED QUALIFICATIONS

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience in Continuous Improvement using Process analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
• Will have significant Continuous Improvement Project/Kaizen leader experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.