Bon Secours Mercy Health

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Primary Function/General Purpose of Position

The Nursing Excellence and Outcomes Program Manager is responsible for the management and leadership of operational, programmatic, and personnel activities as it related to Nursing Excellence, Magnet®, and nurse-sensitive clinical outcomes. This role serves as a culture and change strategist to advance the practice of professional nursing, integrating the core concepts of the Professional Practice Model into the care delivery system, and elevating the practice of nursing through all applicable initiatives as outlined below. As the organization's site coordinator for nurse-sensitive quality indicators and the survey coordinator for nursing satisfaction survey, this role collaborates with the Market and Site chief nursing officers, shared-services Nursing Excellence team, and quality analytics teams in the collection, analysis, and dissemination of nurse-sensitive outcome data and nurse satisfaction survey results.

Essential Job Functions

• Coordinates the organization's Magnet® processes as the onsite expert and resource for American Nurses Credentialing Center (ANCC) Magnet Program® and other nursing designations (Pathways to Excellence, Beacon, Lantern etc.). Serves as the liaison between the organization and the ANCC Magnet®, Pathways to Excellence or other nursing Program Office.
• Coordinates the assessment of Magnet® or other nursing recognition program gap analysis and proposes action plans for identified gaps. In collaboration with facility nursing leadership develops strategies to implement the Chief Nurse’s vision and plans for attaining or retaining Magnet® or other recognition.
• Coordinates and facilitates the writing, reviewing, and editing of all documents submitted to the Magnet® or other nursing credentialing body, with support from the Nursing Excellence team.
• Directs the Magnet® site visit, with support from the system Nursing Excellence team, in collaboration with the Market and Site Chief Nurse Office and the shared governance structure.
• Recommends and ensures organizational initiatives and professional nursing concepts, including Magnet® standards, are integrated into orientation, shared governance, peer review, clinical advancement, transition to practice programs, preceptor/mentor, and other nursing programs.
• Serves as Site Coordinator for NDNQI: Oversees collection, reporting, evaluation, and dissemination of nurse-sensitive outcome data. Participates in the application of evidence-based practices to improve nursing practice, patient outcomes, and patient experience data to exceed the national best practice benchmarks. Supports nursing leadership in monitoring compliance with nurse-sensitive outcomes related to national standards of nursing practice through coaching, consultation, and use of data.
• Serves as Survey Coordinator for NDNQI: Coordinates the site nursing satisfaction survey in collaboration with the Market/Site CNO. Disseminates site/market results and serves as an internal consultant to nursing leadership in the development of site/unit-based action plans, as well as celebratory outcomes.
• Serves as an educational expert in developing, implementing, and evaluating staff/interdisciplinary education related to Nursing Excellence, the Magnet® model, and nursing professional practice. Facilitates the application of the Magnet® standards to the work environment and clinical practice through collaboration with facility clinical nursing leadership.
• Facilitates the nursing shared governance model. Promotes the professional image of nursing and leads inter-professional collaboration activities to ensure the delivery of high-quality clinical care.
• Facilitates the clinical advancement program. Serves as the administrative liaison for the nurse clinical advancement program under the guidance of site/market CNO and the BSMH Nursing Excellence team. Ensures the program aligns with the Magnet® model to drive excellence in nursing.
• Collaborates with nurse leaders to sustain and improve professional nursing practice and activities resulting in outstanding patient outcomes and work environment. Provides evidence to support educational content through literature reviews, professional practice standards, and specialty organization standards.
• Works with system resources to provide communication and articles to marketing team for monthly newsletters, updates, and the annual nursing report.
• Promotes professional growth of nurses by mentoring nurses to achieve specialty certification, advanced degrees, and submit evidence-based abstracts to gain opportunities for presentations at local, state, and national nursing conferences.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Current RN License in the state in which they are working or covered by compact

Nurse leader or professional development (preferred)

Education

Bachelor of Science Nursing (required)

Master of Science, Nursing or related healthcare field (required)

Post-graduate or DNP (preferred)

Work Experience

5 years of related experience including 2 years in leadership role (formal/informal) with significant impact nursing outcomes (required)

Previous experience and knowledge with the Magnet or Pathways to Excellence recognition programs (required)

Experience as a Magnet Program Director (preferred)

Training

ANCC Adam and Adam Plus on-line submission platform (preferred)

Project Management Training (preferred)

Language

None

Patient Population

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.) X

Push/ Pull (0-50 lbs.) X

Push/ Pull (50-100 lbs.) X

Stoop, Kneel X

Crawling X

Climbing X

Balance X

Bending X

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting X

Walking X

Standing X

Additional Physical Requirements/Hazards

Physical Requirements

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Hazards

Not applicable to this position

Skills

Attention to detail

Critical thinking

Teamwork

Conflict resolution

Active listening

Relationship building

Writing

Editing

Written Communication + editing skills

Verbal Communication

Leading through influence

Promote professional image of nursing

Analyzing data or information

Computer Literacy

Microsoft Office Suite

Zoom

Time management

Facilitative Leadership

Project Management

Change Management

Evidence-based practice

Nursing Research

Leadership

Training Employees

Professional Nursing

Clinical Care

Clinical Practice

Clinical Nursing

Magnet

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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