Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.
We're hiring a reliable, experienced, FLEX RSOC Operator! The persons in this position will maintain a safe and secure environment for customers and co-workers by monitoring premises and performing search procedures.
Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.
Responsibilities:
- Monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination.
- Respond to all emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required for incidents such as B&E, power disruption, medical, etc.
- Investigating incidents and alarms, escalating situations to appropriate parties and assembling incident reports.
- Monitor security alerts and events generated by various security and access control software
- Analyze and triage security alerts to identify potential security incidents, prioritizing them based on severity, relevance, and potential impact.
- Take immediate action to mitigate security incidents through remote monitoring efforts and constant surveillance.
- Document incident response activities, including timelines, actions taken, and lessons learned, to support post-incident analysis and reporting.
- Operate the access control system through CCTV, and Badging.
- Monitor site activities via CCTV or other surveillance systems.
- Respond to intrusion alarms by communicating to team members on their
- activation and location throughout North, Central and South America.
- Be vigilant for safety and security threats.
- Implement established emergency or security action plans, as required
- Deter criminal activity, misconduct, and safety violations.
Qualifications:
- High School Diploma or GED equivalent
- Must have reliable transportation
- Must have 1 year of experience in the security industry
- Minimum 1 year experience in a call center
- Minimum 1 year of customer service experience required
- Experience in a security operations center, dispatch, or similar security-related role preferred.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent communication and problem-solving abilities
- Proficiency in Microsoft Office Suite and ability to learn software such as C-Cure and incident Management Software
- Ability to work independently and as part of a team in a 24/7 operational setting
- Ability to think clearly during crisis or high stress periods
- Flexibility for potential schedule adjustments
License # CP-51-MD-0009590-2014
#MID123
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