Hyatt

Summary

Find your place at Hyatt Regency Mission Bay:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination.

Hyatt Regency Mission Bay is the epitome of the San Diego experience, located in the heart of Mission Bay surrounded by the best beaches and of course SeaWorld and Belmont Park to enjoy. This resort style property is right on the water with pools, waterslides and the best sunsets in southern California and we are looking for top talent to share these experiences with our guests, are you ready?

What are the additional benefits to working at the Hyatt Regency Mission Bay?

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals and free parking during shifts, and many more!

About the Role

The Assistant Director of Operations – Rooms, is responsible for overseeing and directing Front Office, Valet, Guest Services, Concierge, Housekeeping, the Marina, as well as assisting with oversight of the Food & Beverage Division. This role is integral to driving guest satisfaction, operational efficiency, and financial performance. This position requires strong business acumen, exceptional problem-solving abilities, and the capability to manage both people and processes. The Assistant Director of Operations – Rooms plays a pivotal role in mentoring department heads, upholding brand quality standards, and aligning daily operations with long-term organizational goals.

• Responsible for short and long term planning and the management of the Rooms operation
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance and salary reviews
• Cover and support in Front Office and Housekeeping Operations as needed
• Perform daily room inspections to ensure quality and standards are met
• Send pre/post arrival guest communications
• Drive Hotel Metrics and Financial targets
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage/rooms operations
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Resolve customer complaints and anticipate potential problems to ensure high levels of customer satisfaction.
• Exercise quality control for both Rooms and food and beverage
• Maintaining Hyatt standards of service and ensure their implementation
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Staff
• Coach and counsel employees to reflect Hyatt service standards and procedures

The salary range for this position is $83,600.00 - $104,500.00. This is the pay range Hyatt Regency Mission Bay Spa & Marina reasonably expects to pay. Individual salaries will be based on experience and education.

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Qualifications

• 4 years or more of progressive hotel Rooms Management experience
• Proven leadership across multiple departments, with a track record of enhancing service quality and operational efficiency
• Strategic thinker with strong execution skills and a hands-on, practical approach to hotel operations
• Deep commitment to guest experience, consistently delivering on Hyatt’s brand promise through guest-centric decision-making
• Passion for talent development, with the ability to coach, inspire, and engage teams at all levels
• Extensive knowledge of hotel systems, financial controls, guest experience programs, marketing, and revenue management