Visa

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA. Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a dedicated UX UI Engineer to join the client's team for a 12-24 month Fixed-Term Contract. This role will be embedded with a key strategic client's Retail Banking team and will be part of a Tech Squad to execute on an exciting credit card product. You will get an opportunity to work on cutting-edge technology and play a pivotal role in driving advancements in the bank's leading engineering practices. You will build and coach others to develop and automate the testing of robust, adaptable code that is always production-ready. Embedded within the client’s business, you’ll enjoy working in a collaborative Tech Squad, delivering against a clear roadmap that will deliver results for the client.

Why Work with Us:

• Visa Managed Services is our fastest growing team in AUNZSP – we’ve grown 10x in less than 3 years – and always have fun projects on the horizon to sink our teeth into
• We get to work with incredible people every day. We’re a team of intrapreneurs who work hard, have fun, and get stuff done
• We are a people business where the people are our product. As a result, all our leaders are 100% dedicated to ensuring a positive employee experience. We attract top talent and are manically focused on developing that talent – even for short-term contracts
• We are committed to building a diverse team with an inclusive culture that reflects the communities we work in
• We support flexible working options

Responsibilities:

• Collaborate with the broader design, research, and delivery team to produce designs that champion the best digital experience for our customers while achieving business goals
• Own major projects from scoping and costing through to design execution under the leadership of your Experience Design lead
• Produce flows, wireframes, and interactive prototypes along with detailed supporting documentation
• Regularly review data and insights to create designs that put the customer first while meeting business objectives
• Effectively manage stakeholder expectations through regular and relevant interaction. Your stakeholder community includes Product Owners, Dev/Engineering, Sales, Marketing, Legal, and Compliance representatives
• Adhere to the Code of Conduct, which sets the standards of behavior, actions, and decisions we expect from our people
• Make trade-offs in an environment of often-conflicting objectives, e.g., deliver great experience to deadlines with fixed resources. Ruthless prioritization and an ability to focus on key issues
• Advocate the value of UX in the broader organization
• Experts at using UI UX tools like Figma
• Experience with user experience and design

This is a hybrid position. Expectation of 3-days in the office and as confirmed by your Hiring Manager.

Qualifications

What will also help:

• Bachelor's Degree
• 5+ years related work experience in relevant role in the financial services industry
• Proven experience designing conceptually for complex, transactional consumer interfaces across multiple devices
• Ability to solve complex design problems while visualizing solutions in appropriate ways
• Proven experience managing UX project delivery in an agile framework within agreed time frames
• Experience managing, coaching, and mentoring other designers to achieve desired outcomes while recognizing the difference between “good” and “great” work
• Influential communication and stakeholder management skills with demonstrated success presenting design in a clear, confident, and persuasive manner
• Experience using customer research, behavioral or digital analytics to drive design and optimization
• Skills in information architecture, task flow, and/or decision tree mapping
• A strong portfolio demonstrating UX process, low and high-fidelity design skills, and outcomes delivered

By joining our team, you will have the opportunity to work in a dynamic and fast-paced environment where your contributions will have a direct impact on our business operations and customer satisfaction. If you are passionate about financial services and eager to drive product success, we would love to hear from you

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.