Job Summary
The Director, Digital Engineering and Ecommerce Technical Delivery Management is responsible to oversee the projects driving our digital transformation. This role requires a strategic leader with a strong technical background and exceptional program management skills. This role is responsible to lead estimation, development, quality, and implementation of our domain-aligned teams, ensuring projects are delivered on time, within budget, and to the highest quality standards.
Duties and Responsibilities (other duties as assigned)
- Oversee the end-to-end delivery of digital transformation projects, from planning to execution.
- Lead and mentor domain-aligned teams, fostering a culture of accountability and excellence.
- Develop and manage project budgets, timelines, and resource allocation.
- Ensure alignment of technical solutions with business objectives and customer needs.
- Implement best practices for technical delivery management, quality, and risk management.
- Collaborate with cross-functional teams to drive continuous improvement and innovation.
- Monitor project performance and provide regular updates to senior leadership.
- Identify and mitigate potential risks and issues to ensure successful project delivery.
Education, Experience & Certifications
- Bachelor's or Master's degree in Computer Science, Engineering, Business Administration, or a related field.
- Proven experience as a Program Manager, Technical Delivery Manager, or similar role in a large-scale digital transformation environment.
- Experience in the QSR industry is a plus.
Functional Skills
- Strong technical background with experience in ecommerce and omnichannel platforms.
- Excellent leadership and team management skills.
- Proficiency in project management tools and methodologies (e.g., Agile, Scrum).
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
Our Values
- EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
- DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
- PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
- INNOVATE TO WIN – We champion and challenge for a better way in all we do.
- HAVE FUN – We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
- CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
- RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
- CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
- BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
- WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
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