Cisco

Meet the Team

We change the World; we are passionate about the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows Cisconians to build and share groundbreaking ideas that impact everything and everyone. You will be part of a team that cares about its customers, that encourages development, enjoys having fun, supports each other and learn from each other. You take care of the customers; we take care of you.

Your Impact

You will be part of Cisco's Global Technical Center in the Customer Experience - Support Services organization. This team’s focus is to help customers deploy and operate their networks while applying tackle techniques that will help them to efficiently operate their Cisco’s solutions. Our dedication is to deliver THE BEST possible customer experience, being A differentiator and THE REASON why customers choose Cisco.

As Technical Consulting Engineer (TCE), you will:

• Provide sophisticated technical support for Cisco security products (AAA (Authentication, Authorization, and Accounting), ISE (Identity Services Engine), and AnyConnect technologies) to Cisco customers, partners, account teams, and other internal technical support teams.
• Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated solve and problem resolution.
• Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
• Stay updated on new technologies and trends in AAA, ISE, AnyConnect domains and other related technologies.

You will be the front-line defense for Cisco’s Customers supporting our 24/7 global business model. This may require you to potentially work an alternative shift schedule and/or additional Weekend Day(s), in a rotational setup.

The Technical Consulting Engineer is a hybrid position. Candidates should reside in Mexico and plan to be able to work from the Mexico City office or Guadalajara Office.

Minimum Qualifications

• Hands-on experience with Cisco networking products and solutions
• Strong troubleshooting and problem-solving skills
• Ability to use Linux and CLI tools: Familiarity with tools such as SSH, bash, grep, ip, vim/nano, curl, ping, traceroute, and telnet
• Experience with Unix, analyzing packet captures with Wireshark, using RegEx for log analysis.

Preferred Qualifications

• BS in a technical field (such as CS, EE, IT) or equivalent 3+ years related experience in Customer Service and Support.
• Experience designing, deploying, configuring, supporting, fix, and debugging networks.
• Experience with research and development of automation tools with Python or any other scripting language.
• Experience with configuration and management of Microsoft Active Directory, experience with cloud-based technologies, AWS, Microsoft Azure.
• CCNA, CCNP Security Certification is desired.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.