ESO

About the role

The Site Reliability Engineering (SRE) team at ESO is a high-impact group responsible for ensuring the reliability, scalability, and performance of our production systems. We operate at the intersection of engineering and operations, with a strong focus on automation, resilience engineering, and continuous improvement.

As a Senior Site Reliability Engineer, you will take a leadership role in designing and implementing scalable, observable, and fault-tolerant systems. You’ll oversee deployments across pre-production and production environments, drive automation of operational workflows, and lead incident response and postmortem analysis. You will collaborate closely with engineering and infrastructure teams to proactively identify risks, optimize system health, and uphold service-level objectives.

In this role, you'll also help shape SRE best practices across the organization—introducing new technologies, mentoring engineers, and enhancing our tooling ecosystem to ensure operational excellence. Your work will directly impact on the stability of ESO’s platform, and the quality of service delivered to our customers.

More about you

You are an ideal fit for this role if you are a proactive, self-directed engineer with a deep sense of ownership and a commitment to operational excellence. You bring both curiosity and discipline to your work—balancing thoughtful experimentation with precision and rigor. As a senior technologist, you take pride in building resilient systems, mentoring others, and contributing to a culture of reliability, accountability, and continuous improvement.

Your qualifications

Essential Qualifications:

• Proven experience designing and managing CI/CD pipelines using tools such as Azure DevOps, Jenkins, Bamboo, or Octopus, with a strong emphasis on reliability, automation, and release velocity.
• Familiarity with enterprise collaboration and ITSM tools such as JIRA, Confluence, or Salesforce.
• Advanced knowledge of Windows Server administration and Microsoft Azure services, including compute, networking, identity, serverless and monitoring components.
• Proficiency in scripting and automation, preferably in PowerShell and C#/.NET, with an ability to design maintainable, scalable solutions.
• Strong ability to read and understand code written in C# and .NET, including the capability to analyze and interpret memory dumps for troubleshooting and debugging.
• Skilled in writing and troubleshooting SQL queries to identify and resolve performance bottlenecks and data-related issues.
• Strong background in observability engineering, with hands-on experience using platforms like New Relic and Pager Duty to implement monitoring, alerting, and performance analysis at scale.
• Demonstrated ability to troubleshoot and debug complex, cloud-native applications with a focus on resiliency, system health, and performance optimization.
• Deep understanding of application monitoring concepts such as Open Telemetry, sampling, logs, and traces, with the ability to effectively navigate observability data to identify root causes.
• Excellent written and verbal communication skills, capable of articulating technical concepts to both engineering and non-technical stakeholders.
• A continuous learner with a strong sense of ownership, passionate about operational excellence, reliability engineering, and enabling developer productivity.

Preferred Qualifications:

• Experience working with Linux VMs and administering cloud environments.
• Experience with infrastructure-as-code tools, particularly Terraform.
• Proficient in Git and modern version control workflows.

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across North America, Europe and now Costa Rica!

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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