Ernst & Young

ServiceNow Developer/Tech Lead with IRM

Location: Wrocław / Katowice

Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Senior ServiceNow Developer - this role is a part of global structure of EY as a Global Elite partner of ServiceNow. Involving different roles and stakeholders we provide our customers with best consultancy and solutions.

The opportunity

ServiceNow is a global tool used widely to manage business processes of Enterprise clients. As Senior ServiceNow Developer you would be a part of project teams involved in implementation, configuration and maintenance of NowPlatform allowing you to develop your technical and business skills in global environment. As Global Elite ServiceNow partner EY works with all types of modules of the platform, heavily using their features and developing custom solutions not yet build by others.

Your key responsibilities

As a Senior ServiceNow Developer, you will be tasked with directing the development and implementation of intricate business processes. This also involves the analysis of business requirements at all stages of development. You may have the opportunity to lead a team of consultants during projects or design the architecture of ServiceNow solutions.

Skills and attributes for success

To excel in this role, you must possess a comprehensive understanding of the platform and exhibit confidence when working through implementation, customization or maintenance projects. This may be demonstrated through:

• Outstanding knowledge of NowPlatform architecture with minimum 4+ years of experience
• Experience in product customizations, integrations, implementation or maintenance
• Experience in project activities as a ServiceNow Technical Lead in Integrated Risk Management (GRC)

To qualify for the role, you must have

• At least 4+ years of ServiceNow implementation experience
• Advanced ServiceNow CAD or CIS certification for IRM
• Demonstrated experience with at least two programming languages (JavaScript, C#, Java or others)
• Proven experience and advanced understanding of ITSM and GRC
• Lead the technical design and implementation of the ServiceNow IRM module, ensuring alignment with best practices and organizational standards.
• Develop and maintain the architecture for IRM solutions, integrating with other ServiceNow modules and third-party applications as needed.
• Oversee the customization and configuration of the ServiceNow platform to meet specific IRM requirements, including risk assessment, compliance management, and audit management.
• Work closely with business stakeholders to gather requirements, provide technical guidance, and ensure that solutions meet business needs.
• Lead a team of developers in the creation of custom applications, workflows, and reports within the ServiceNow platform.
• Implement best practices for testing and quality assurance to ensure that all solutions are robust, scalable, and maintainable.
• Monitor system performance and usage metrics, making recommendations for improvements and optimizations.
• Provide training and support to end-users and administrators, ensuring they are equipped to utilize the IRM solutions effectively.
• Maintain comprehensive documentation of technical designs, configurations, and processes to support knowledge transfer and compliance.
• Stay updated on ServiceNow releases and IRM trends, advocating for continuous improvement and innovation within the platform.
• Identify and mitigate technical risks associated with the implementation and operation of the IRM solutions.
• Ensure that all IRM solutions comply with relevant regulations and organizational policies.

Ideally, you’ll also have

• English (C2) or other European languages would be an advantage but not mandatory
• A Bechelor’s or Master's degree in a technical field or economic field

What we look for

We are in search of Sr. Consultants / Managers - Developers of the ServiceNow platform who are passionate about creating innovative and bespoke solutions for our clients. We value individuals who wish to expand their product knowledge, work with global stakeholders across different workflows of product, and potentially progress to architect, tech lead, dev lead, or project management roles. If you are keen on initiating discussions and overseeing projects right up to post go-live activities - we are looking for you.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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