Amazon

DESCRIPTION

Amazon is seeking a dynamic Program Manager to lead our Alternative Payment Method Program within our Payment Business Operations team! This pivotal role will drive operational excellence for our advanced online payment systems, with a specific focus on Buy Now Pay Later solutions across Latin America.

We're looking for a strategic thinker who thrives in a fast-paced, technical environment and can work autonomously. The ideal candidate is an innovative problem-solver with experience in relationship management, strategic planning, and delivering exceptional results. You'll collaborate with global teams, manage third-party partnerships, and lead initiatives to enhance our payment offerings. Join us in shaping the future of digital payments!

Key job responsibilities

• Drive program management excellence alongside technical teams to revolutionize payment products and customer experience
• Manage operational relationships with third-party partners and internal stakeholders
• Conduct sophisticated data analysis to extract actionable insights for business decisions
• Establish and monitor key performance metrics to identify trends and opportunities
• Partner with engineering and product teams to prioritize features and manage post-launch optimization

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Knowledge of the payments industry or financial services
• Experience in eCommerce, technology, or customer service operations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.