OpenText

Hiring Manager: Adrian Comsa

Talent Acquisition Advisor: Ioana Marcu

Job Code Level: ISP3

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your impact

In today's fast-paced world, technology is crucial for running a successful IT department and ensuring productive end users. In the IT End User Services team, the Sr. End User Service Analyst will act as a leader within the IT Corporate Technology team and are responsible for technology evaluation/implementations, process/documentation, collaboration technology Implementation, and projects related to the patching, security, and auditing of a global fleet of endpoints. The role requires individuals who are up-to-date with the latest technology trends and possess extensive knowledge in the IT space.

What the role offers

• Participate in projects related to end-user-facing technology
• Patch Management - Reporting on workstation vulnerabilities and action results
• Contribute and assist with hardware asset management
• Support in the roll-out of collaboration and meeting technologies
• Benchmark current hardware and software technology to industry standards
• Management and continuous improvement of end-user devices– computers, printers, and mobile device technology

What you need to succeed

• Strong experience with Windows, macOS, and the Microsoft 365 suite
• Working knowledge of meeting room technology – AV, Video Conferencing (Microsoft Teams Rooms, Cisco RoomKit)
• Well-versed in collaboration and able to have discussions with business partners
• Strong written and verbal communication skills
• Ability to multitask and run multiple projects or initiatives simultaneously
• Minimm 5 years of IT experience

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.