Western National Insurance

Job Type

Full-time

Description

• This position is in office full time, 5 days a week and does not have an option for hybrid or remote due to the nature of the role.*

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Facility Operations Associate to join our team!

The individual in this role will have the opportunity to assist in building operations and maintenance.

What are the responsibilities and opportunities of this role?

• Provides daily customer service to employees regarding facilities-related needs.
• Receives, records, delivers, and stores stock; maintains inventory and organizes storage areas.
• Maintains order and cleanliness of the loading dock for deliveries.
• Installs, moves, and reconfigures cubicles and office furniture.
• Sets up conference rooms and common spaces for internal meetings and events.
• Checks fire extinguishers and maintains related inspection logs.
• Tests emergency lighting and documents results.
• Maintains building interior and exterior spaces, including snow removal, trash cleanup, and carpet care.
• Performs routine light-duty repairs / troubleshooting (e.g., door hardware, minor plumbing, furniture).
• Follows documented procedures carefully when maintaining or servicing office equipment.
• Performs other miscellaneous tasks that arise on a daily basis.
• Delivers solutions and decisions that have a positive impact.
• Develops work independently but regularly asks for direction, priority, and help.
• Demonstrates fair and consistent decision making.
• Demonstrates intermediate analytical skills.
• Looks for opportunities to improve processes.
• Understands the importance of preventive maintenance and process adherence.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.

Requirements

What are the must-have qualifications for a candidate?

• Valid and unrestricted driver’s license and acceptable driving record.
• Ability to occasionally run errands if needed in a company vehicle.
• Working knowledge of Outlook and Windows applications.
• Willingness and ability to obtain a Minnesota Boiler license within the first year of employment.
• Ability to work professionally with all departments and employees.
• Accurate and strong attention to detail.
• Ability to handle multiple priorities.
• Ability to work independently and to carry out assignments to completion.
• Ability to meet deadlines.
• High school diploma or equivalent.
• Proficient use of various core systems, office and computer equipment, and software packages.

What will our ideal candidate have?

• Boiler experience.

Compensation overview

The full hiring range for this role is $20.30 - $26.84, hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Salary Description

$20.30 - $26.84