Fusion BPO

Are you looking for impactful customer service jobs in North Carolina? Join Fusion CX in Spindale and step into a career that supports those who serve and protect our communities. As a Customer Service Agent dedicated to first responder network support, you will play a crucial role in assisting emergency personnel through a secure, high-priority communication system. If you are dependable, empathetic, and ready to contribute to something bigger than yourself, this is your opportunity to make every interaction count. Apply now!

Job Description – Customer Service Agent

About the Role

As a Customer Service Agent – First Responder Support in Spindale, you will play a key role in helping first responders access a dedicated, high-speed wireless broadband network built specifically for public safety communication. Your responsibilities are essential to maintaining secure and uninterrupted connectivity, free from the congestion of commercial networks. In this position, you will operate within a secure, paperless environment, handling sensitive information and navigating CRM and billing systems with precision and professionalism.

Core responsibilities of a Customer Service Agent supporting emergency network services at Fusion CX Spindale:

• Demonstrate excellent interpersonal and customer service skills
• Maintain a high level of reliability and adhere to a consistent work schedule
• Efficiently handle multiple tasks while managing inbound calls
• Operate within a secure, paperless environment
• Maintain strict confidentiality of all customer and network information
• Communicate clearly and effectively with strong verbal skills
• Accurately and thoroughly record relevant information with 30 WPM typing skill
• Navigate CRM and billing systems with proficiency

Job Requirements – Customer Service Agent

What you’ll need to succeed as a Customer Service Agent supporting the first responder network in Spindale:

• Excellent verbal communication and interpersonal skills
• 1 year of experience, preferably in customer service in a call center environment.
• High school diploma or equivalent (preferred)
• Ability to type a minimum of 30 WPM
• Comfortable in a high-call-volume, secure call center environment
• Strong multitasking and organizational skills
• High reliability and schedule adherence
• on-the-job training provided
• Must be able to commute or relocate to Spindale, NC.
• Individuals with a criminal record are encouraged to apply

Shift:

• Flexible shifts available

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

What we look for in a customer service agent in Spindale, North Carolina:

At Fusion CX, we seek individuals who are driven by purpose and grounded in service. The following qualities are highly valued in this role:

• A deep commitment to delivering exceptional service
• A unique blend of experience, passion, and integrity
• A strong sense of community and a desire to support people in times of need
• Compassion for families and individuals across the globe
• A sense of responsibility and care for humanity

If these values resonate with you, we encourage you to apply and become part of our mission.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible scheduling options

Why Join Fusion CX?

At Fusion CX, we’re more than a workplace—we are a mission-driven community where service meets purpose. As a Customer Service Agent in Spindale, you will directly support the people on the front lines—emergency responders who rely on secure, reliable communication to protect our communities. In return, we support you with meaningful work, growth opportunities, and a strong sense of belonging.

When you join Fusion CX, you’re stepping into a role where every call can make a difference. You’ll work in a safe, professional environment that values compassion, excellence, and human connection. Join a team where your dedication matters and your career has a lasting impact.