Freshworks

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

The Internal Audit team at Freshworks is seeking an accomplished and forward-thinking Senior Manager, IT Internal Audit to join our dynamic and growing function. This individual will play a critical leadership role in strengthening the efficiency, effectiveness, and scalability of Freshworks' IT control environment, with a primary focus on IT SOX compliance, system implementation audits, and broader IT governance initiatives.

As a key member of the Internal Audit leadership team, the Senior Manager will oversee day-to-day IT audit operations and be responsible for managing and developing audit professionals. The role demands a deep understanding of IT General Controls (ITGCs), application controls, and complex IT environments, along with exceptional stakeholder management capabilities to liaise effectively with internal IT and business teams, external auditors, and control owners. This is a high-impact role offering strategic visibility, ownership, and growth.

Core Responsibilities

• Oversee all aspects of the IT SOX audit lifecycle, including scoping, risk assessment, control evaluation, testing, issue remediation, and reporting.
• Develop and execute a risk-based IT audit plan in alignment with enterprise goals and regulatory expectations.
• Cultivate strong relationships with internal stakeholders across IT, Security, Engineering, and Business Units. Serve as a key liaison to external auditors, ensuring timely, accurate, and collaborative audit execution.
• Evaluate major IT projects (including ERP and system implementations) for control adequacy and project risk. Lead pre- and post-implementation reviews to ensure compliance with SOX and data security requirements.
• Validate audit findings with process and control owners, prepare and submit audit findings and remediation recommendations to the management, track and ensure timely remediation of audit findings.
• Provide periodic training to IT control owners on SOX principles, testing protocols, and regulatory expectations to drive compliance readiness across the enterprise.
• Provide strategic direction and mentorship to IT audit staff. Drive a performance-oriented, collaborative, and accountable team culture.

Qualifications

Minimum Requirements

• Bachelor’s degree in Accounting, Management information Systems, Computer science or related fields
• Minimum 8 - 10 years experience in IT Auditing and risk management, with at least 4 years in a leadership capacity.
• Previous Big Four experience is strongly preferred
• CISA, CIA, or related certifications is required
• Technical knowledge of a wide range of IT areas including software development and implementation, IT infrastructure, cloud technology, and data security.
• Hands on experience with Cybersecurity Audit and AI
• Experience with risk assessment frameworks such as NIST, ISO 27001
• Ability to think strategically and plan effectively, with attention to detail and a strong ownership ethic.

Key Competencies

• Demonstrate ability to manage multiple audits/projects concurrently, re-prioritize effectively, assign tasks strategically, and deliver to tight deadlines.
• Ability to think holistically about enterprise risks while executing with precision and ownership.
• Exceptional verbal and written communication skills. Able to present complex audit findings to senior leadership clearly and confidently.
• Builds and leads high-performing teams. Coaches, mentors, and inspires team members to achieve their best.
• A strong desire to learn and get into the details in order to identify risks and help build mitigation plans.

Additional Information

The annual base salary range for this position is $166,100 - 238,855 USD

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Please note this is a hybrid role that requires an in-office presence 3 days / week (Tue-Thur)

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.