KONE

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

Are you a dynamic and results-driven leader with a passion for technical support and operational excellence? We are seeking a Technical Help Desk (THD) Team Leader to lead and manage our THD team, ensuring first-class technical support to the Maintenance team.

As the THD Tema Leader, you will instill a high-performance culture, drive operational efficiency, and play a pivotal role in competence development and continuous improvement. If you thrive in a collaborative environment and have strong managerial and technical expertise, we want to hear from you!

Key Responsibilities:

• Lead and manage the THD team, ensuring high-quality technical support
• Define clear objectives, KPIs, and performance standards for the team
• Optimize THD processes, drive call-out reduction, and oversee escalation procedures
• Monitor and analyze THD results to enhance operational efficiency
• Coordinate training and development of THD and Maintenance Technicians
• Stay up-to-date with product developments and technological advancements
• Contribute to the company’s service strategy and improvement initiatives

What We’re Looking For:

• Bachelor's degree in Engineering or a related field
• Good communication skills in English
• Prior experience in manufacturing, process, or engineering functions
• Strong business-oriented mindset with leadership experience
• Exceptional technical understanding of products and services
• Ability to analyze data systematically and provide innovative solutions
• Strong leadership skills, fostering a collaborative and performance-driven culture
• IT literacy and willingness to travel when required

Why Join Us?

At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers