Order Management/Customer Service Representative
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Located in Chicago, IL
Salary: $19.00
A meat company
;
POSITION SUMMARY:
The Order Management/Customer Service Representative acts as a liaison, provides product/services information, process orders and resolves any emerging problems with customer accounts. Manages assigned customer accounts, from entry to delivery, to ensure customers’ expectations are achieved.
Location- Near 47th & Kedzie
Pay rate $ 19.50 DOE
PRIMARY RESPONSIBILITIES
- Manages orders from entry to delivery, for assigned accounts to ensure the customer’s expectations are met.
- Acts as primary contact in understanding and responding to customer needs and issues.
- Proactively anticipates problems, and effectively resolves them before they become major issues.
- Supports inventory management by monitoring and reporting inventory status and initiating recommendations and actions to adjust or replenish inventory levels.
- Understands all steps of the order fulfillment process utilizing network systems, word processing and spreadsheet applications.
- Develops relationships with other departments to assure accurate order pricing and product on all customer orders.
- Prepares clear, concise reports, documentation, and routine customer correspondence.
- Promptly address any customer complaint for damages, shortages and incorrect quantity or item and see them through to resolution.
- Support the Customer Service Manager with other tasks as required.
REQUIRED SKILLS AND EXPERIENCE
- High school diploma or equivalent
- Prior industry customer service experience preferred
- Ability to work independently with minimal supervision and manage multiple priorities
- Strong written, verbal, and interpersonal communication skills
- Strong mathematical skills
- Proficiency using technology, including MS Office software:
- Microsoft Office: Outlook, Word, Excel, PowerPoint
Apply:
- email your resume and summary to jobs.oaklawnil@expresspros.com with the Subject Accounting
- Call/text us at 708-843-8383 for details
Express Office: Oak Lawn
9715 Southwest Highway
Oak Lawn, IL 60453
Email us
Apply Now
Order Management/Customer Service Representative
Share
Top Job
Located in Chicago, IL
Salary: $19.00
A meat company
;
POSITION SUMMARY:
The Order Management/Customer Service Representative acts as a liaison, provides product/services information, process orders and resolves any emerging problems with customer accounts. Manages assigned customer accounts, from entry to delivery, to ensure customers’ expectations are achieved.
Location- Near 47th & Kedzie
Pay rate $ 19.50 DOE
PRIMARY RESPONSIBILITIES
- Manages orders from entry to delivery, for assigned accounts to ensure the customer’s expectations are met.
- Acts as primary contact in understanding and responding to customer needs and issues.
- Proactively anticipates problems, and effectively resolves them before they become major issues.
- Supports inventory management by monitoring and reporting inventory status and initiating recommendations and actions to adjust or replenish inventory levels.
- Understands all steps of the order fulfillment process utilizing network systems, word processing and spreadsheet applications.
- Develops relationships with other departments to assure accurate order pricing and product on all customer orders.
- Prepares clear, concise reports, documentation, and routine customer correspondence.
- Promptly address any customer complaint for damages, shortages and incorrect quantity or item and see them through to resolution.
- Support the Customer Service Manager with other tasks as required.
REQUIRED SKILLS AND EXPERIENCE
- High school diploma or equivalent
- Prior industry customer service experience preferred
- Ability to work independently with minimal supervision and manage multiple priorities
- Strong written, verbal, and interpersonal communication skills
- Strong mathematical skills
- Proficiency using technology, including MS Office software:
- Microsoft Office: Outlook, Word, Excel, PowerPoint
Apply:
- email your resume and summary to jobs.oaklawnil@expresspros.com with the Subject Accounting
- Call/text us at 708-843-8383 for details
Express Office: Oak Lawn
9715 Southwest Highway
Oak Lawn, IL 60453
Email us
Apply Now
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