Sedgwick

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Licensed Auto Insurance Agent -Inbound Customer Service- Schedule: Monday - Friday 9-5:30 Pacific Time Zone

Schedule: Monday - Friday 9-5:30 PACIFIC

PRIMARY PURPOSE:

Join a fast-paced, customer-focused team supporting one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent – Auto Insurance for the leader in electric vehicle sales, you will apply your auto insurance knowledge to handle a high volume of incoming calls from existing and prospective customers. Your role is to deliver exceptional service by helping customers understand and manage their insurance policies while navigating multiple systems and adhering to compliance standards.

This phone-based role requires you to be on calls for most of your shift. You’ll receive structured training, mentorship, and real-time feedback to help you reach full potential.

Schedule & Work Expectations

Monday - Friday 9-5:30 PACIFIC

• 8-hour shifts with:
  • One unpaid lunch break
  • Two paid 15-minute breaks (morning and afternoon)

Key Responsibilities

• Answer approximately 40 inbound calls per day in a professional and timely manner
• Support a wide range of customer needs, including:
  • General policy support
  • Billing inquiries
  • New business quoting and onboarding
  • Underwriting clarification
  • Vehicle and garaging updates
• Provide empathetic, knowledgeable service that builds trust and reinforces our client’s brand values.
• Respond to AI-transferred calls with particular attention to compliance and call documentation, ensuring accurate recordkeeping and disclosures
• Collaborate with peers and supervisors in a high-volume, team-oriented environment
• Navigate between multiple systems and tools (internal platforms, CRM, quoting systems, underwriting databases) to assist callers
• Adhere to strict compliance standards including privacy, disclosures, and state-level insurance regulations
• Participate in coaching, quality reviews, and process improvement initiatives

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program.

QUALIFICATIONS

• Active Property & Casualty or Personal Lines License (required) with auto insurance experience
• At least 1 year of customer service experience; call center experience strongly preferred
• Strong verbal communication and active listening skills
• Proficiency in navigating multiple systems and typing while talking
• High attention to detail, especially in compliance-driven conversations
• Ability to problem-solve and prioritize tasks in a dynamic environment
• Comfortable receiving real-time feedback and adapting quickly to change

Education & Licensing

HS diploma or GED required. Associate degree from an accredited college or university preferred.

Active property & casualty insurance agent/producer license.

Experience

• High School Diploma or GED required
• Active Property & Casualty or Personal Lines License (required) with auto insurance experience
• At least 1 year of customer service experience; call center experience strongly preferred

Skills & Knowledge

• Strong customer service skills
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($24.00 USD hourly).

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.