Wolters Kluwer

Overview:

We are seeking a proactive and detail-oriented Content Management Analyst to support the ATX E-file team in developing and delivering electronic filing functionality across our tax software platforms. This role is ideal for a self-starter who thrives on clear communication, timely execution, and cross-functional collaboration. You will act as a bridge between state tax agencies, developers, and internal teams to ensure accurate, compliant, and timely implementation of e-file specifications for our line of preparer-centric tax software.

Key Responsibilities:

• Serve as a liaison between state tax agencies, developers, QA teams, and internal stakeholders to facilitate timely and accurate development and delivery of e-file content and functionality.
• Act as a product owner for assigned e-file products by gathering and documenting agency requirements and acceptance criteria, working with developers to accurately and efficiently process yearly updates, and performing acceptance testing with state and federal agencies.
• Lead communications with state agencies to request specifications, clarify requirements, track approval timelines, and resolve issues related to tax form e-filing.
• Create and manage project timelines, ensuring deliverables are on track and aligned with seasonal milestones. Proactively raise concerns and propose adjustments when risks to timelines are identified.
• Collaborate with cross-functional teams (development, QA, compliance, and support) to define scope, identify dependencies, and drive timely execution of project goals.
• Ensure timely, clear, and accurate communication regarding project status, risks, changes, and upcoming deadlines to team leads, supervisors, and executive stakeholders.
• Oversee the lifecycle of assigned products, including requirement intake, spec documentation, form mapping, e-file table setup, testing coordination, and production readiness.
• Support government approval efforts by preparing test submissions, managing acknowledgments, and following through on agency feedback to achieve approval before release deadlines.
• Monitor e-file transmission errors and rejection rates, collaborate with developers and QA to investigate root causes, and implement enhancements to improve accuracy and customer experience.
• Maintain internal tracking tools and documentation, ensuring transparency, accountability, and alignment across multiple jurisdictions and teams.
• Drive process improvements and propose scalable solutions to recurring communication, documentation, or workflow inefficiencies.
• Champion user experience and product quality, ensuring the implemented e-file solutions meet both regulatory requirements and customer expectations.

Qualifications:

• Bachelor’s Degree (preferred)
• Project Management – Agile (preferred)
• Foundational knowledge of U.S. federal and state tax forms and filing processes (prior tax experience preferred but not required).
• Excellent communication and interpersonal skills, with the ability to clearly convey technical and non-technical information.
• Demonstrated strong ability to manage multiple projects, deadlines, and shifting priorities effectively.
• Proficiency with computer, office software, and the ability to learn multiple tax software platforms quickly.
• Strong attention to detail, with the ability to analyze documents and flag inconsistencies or concerns.
• Experience with e-file schema, validation rules, or XML highly beneficial (not required).
• Familiarity with project tracking or collaboration tools such as Asana, JIRA, or similar platforms is a plus.

What We’re Looking For:

• A professional who takes ownership of their responsibilities and follows through.
• Someone who isn’t afraid to ask questions or raise concerns early.
• A team player who understands that clear communication is critical to shared success.
• A fast learner who embraces change and is ready to adapt as project needs evolve.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.