University of Southern California

The Director of Business Intelligence (BI) is a strategic leader responsible for developing and executing the enterprise BI vision for Keck Medical Center in close partnership with the Associate Administrator of the Office of Performance and Transformation. This individual will serve as a trusted thought partner in shaping and operationalizing a comprehensive data strategy that drives institutional priorities across quality, throughput, access, and growth. A key responsibility of this role is to foster strong collaboration with the broader Keck Medicine of USC IT Business Intelligence team to bridge gaps in infrastructure, align roadmaps, and ensure BI efforts are coordinated, complementary, and strategically unified across the enterprise. The Director will lead a team of analysts and data specialists to architect and deliver analytics solutions and dashboards that go beyond reporting — uncovering the root causes of clinical and operational challenges and providing data-driven insights that support transformative action. The role requires a deep commitment to using data as the foundation for understanding and addressing complex problems, while ensuring alignment with the data integration and analytics strategy set forth by the executive team. Building on the foundation of performance Improvement, the Director also leads initiatives that use data insights to redesign care processes, improve outcomes, elevate patient, and staff experience, and reduce unnecessary costs. The Director will oversee structured improvement efforts ranging from enterprise-wide transformation to targeted, high-impact events. This role demands a collaborative and visionary leader who can influence across departments, build relationships with clinicians and operational leaders, and coach BI team members and stakeholders to adopt a performance culture grounded in data and sustained through strong operating mechanisms.

Essential Duties:

• Leads the development and planning of a strategy to redesign care to improve value aligning with organizational goals and objectives.
• Develops dashboards and report cards to track clinical operations performance at all levels in the organization leveraging evidence-based benchmarking.
• Oversees or performs data collection and/or entry processes. Recommends and/or utilizes methods and procedures for data acquisition, management and quality control, as needed. Recommends and/or utilizes statistical techniques for data analysis, as needed. Resolves problems, answers questions and provides information to facilitate process. Uses standard statistical analysis software, as needed.
• Executes kaizen events and other improvement projects to develop to reduce variation and develop care processes using evidence-based practice. Deploys resources effectively in the execution of these projects.
• Develops collaborative relationships with physicians, administrative leaders and frontline staff to improve clinical operations.
• Fosters a healthy team environment by coaching and mentoring his direct reports, providing daily feedback and supporting their professional development.
• Develops and leads training programs for physicians, staff, in process improvement and project management techniques.
• Attends promptly to the administrative details of the position including preparation of Performance Reports, attendance to Daily Huddles and Staff Meetings, completion of performance appraisals, and other employee-related actions.
• Demonstrate and promote leader and staff participation in learning, by sharing and acquiring latest knowledge with external organizations (peers, professional organizations.)
• Leads the integration of innovative technological solutions to support improvement efforts, including the Electronic Medical Record and other solutions.
• Performs other duties as assigned or requested.

Required Qualifications:

• Req Bachelor’s Degree Degree in related field.
• Req 5 years Experience leading process improvement efforts to improve clinical, operational, and financial performance in an Academic Health System.
• Req Proficient PC skills.
• Req Working knowledge of databases, spreadsheets, word processing and statistical software programs.
• Req Knowledge of business (operational, clinical and financial) statistics and data analyses techniques.
• Req Ability to manage and analyze data.
• Req Strong analytical thinking and problem solving skills.
• Req Demonstrates ability to work independently with minimal direction and supervision.

Preferred Qualifications:

• Pref Master’s degree In health care administration, business administration or engineering, analytics
• Pref 3 years Managerial experience with direct supervisor responsibility of clinical staff and experience with ambulatory/physician practice operations.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Pref Any of the following licenses are preferred: MD, RN, CLS, PT, OTRL, PA, NP, PharmD.

The annual base salary range for this position is $158,080.00 - $260,832.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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