Amazon

DESCRIPTION

The Global Real Estate and Facilities (GREF) organization is looking for an experienced program manager to establish and maintain global occupancy planning processes and to design, coordinate, and implement learning solutions. GREF is responsible for Amazon’s corporate office portfolio, creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations, all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon. Within GREF, the Global Occupancy Planning (OP) team establishes and builds all mechanisms and systems that GREF utilizes for managing global space allocation, working closely with GREF OP Tools, GREF Tech and GREF’s Space Planning teams within their respective regional portfolio management orgs.

In this role, you will have the opportunity to own cross-functional processes related to GREF’s occupancy planning process. You will work closely with internal customers and subject matter experts to develop end-to-end occupancy planning training programs and help lead the rollout of new processes and initiatives. This requires scoping and creating project plans and planning and managing on-the-job learning programs, including content design, development and measurement across multiple modalities and formats. This high visibility role will impact the success of the GREF organization and directly impact business partners across the company. The position requires strong customer centric strategic planning, analytical skills, problem solving, and excellent communication skills. This role will dive deep into portfolio planning and space allocation and help develop key communication and training programs to deliver on occupancy goals. A track record of delivering results in a fast paced, dynamic environment is a must. Being self-driven, adaptable and able to manage multiple priorities is a key to success. This role is a great fit for someone who is sensitive to the diverse perspectives of stakeholders and works with them to resolve differences.

Key job responsibilities

• Develop and manage global reporting mechanisms and processes
• Lead end-to-end training project lifecycle, including needs assessment, design, implementation, and evaluation, while managing multiple stakeholder relationships and deliverables
• Maintain and enhance wiki platform to communicate key standards, procedures and best practices
• Present program updates and decisions to leadership, maintaining effective communication and alignment with key stakeholders
• Establish metrics and key performance indicators for success
• Look around corners and manage trade-offs to mitigate long-term risk
• Find efficiencies and remove bottlenecks to existing processes, if needed
• Create global standards and best practices to optimize occupancy planning processes
• Work cross-functionally with global and regional teams to deliver strategic projects on time

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience with internal communication, content creation and training development

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Previous experience in training program management or related field
• Experience building processes, project management, and schedules
• Experience defining program requirements and using data and metrics to determine improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.