Smithers

The Quality Assessments Division of Smithers is seeking a highly motivated and experienced Manager of Information Technology to join our team.

The Manager of Information Technology position is a leadership role within Smithers Quality Assessments as well as a contributor role to the business in the maintenance and execution of organization-wide Information Technology support needs. This position interfaces with other Smithers IT staff and leadership to support information systems that are shared across all Smithers Divisions. This position also assists in the development of long-term strategies and growth as well as the maintenance and support of our IT systems. This position presently has responsibilities for IT information systems and services operating within other regions of the world.

Duties:

• Manage and oversee North American SQA IT direct function as well as Smithers China IT support needs (including purchasing, asset management, budgeting, budget review, software licensing, and other compliance activities).
• Oversee the provisioning and execution of SQA end-user services, including Help Desk tickets are processed in a timely manner to maintain a high level of customer satisfaction.
• Primary champion for the continued development and execution of the company’s Business Operating System (BOS) platform.
• Maintain documentation of the SQA networks, systems, and processes (including backups, disaster recovery, and work procedures).
• Coordinate and manage acquisition, installation, configuration, maintenance, tags, and removal of computer hardware and peripherals, while maintaining SQA inventory.
• Perform routine preventive maintenance on assigned SQA hardware and software systems.
• Negotiate and administer 3rd party vendor and consultant contracts and service agreements.
• Work with IT professionals from other Smithers Divisions to support any shared business systems infrastructure requirements.
• Perform other job-related duties as assigned by the SQA President and the Vice President of Information Technology of The Smithers Group.
• Must be able to provide support outside of the regular business hours (evenings, weekends, holidays).
• Incident Response.
• Supervisory responsibilities for the IT Help Desk Analyst role.

Qualifications:

• A bachelor’s degree in computer science or a comparable degree is preferred.
• Project management and/or analyst experience is highly preferred.
• (5) years of minimum experience directly in the IT industry or supporting IT function required.

Why Smithers?

• Variable salary commensurate with experience and qualifications
• Medical, dental, and vision benefit plan
• 401(k) retirement savings plan
• Life insurance and AD&D
• Short-term and long-term disability coverage
• Wellness Program
• Employee Assistance Program (EAP)
• Business Operation System (BOS) – SQA Audit Management Platform
• Training and development support
• Hybrid work schedule

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