Mission Produce

Mission Produce is the global leader in the worldwide avocado business, with additional offerings in mangos. Since 1983, we have invested in people, state-of-the-art technology, and avocado-specific and ripening infrastructure to expertly serve our customers, growers, and partners in over 27 countries. We own and operate four packing facilities in multiple global locations including California, Mexico, and Peru. Our global distribution network includes 16 forward distribution centers in North America, China, Europe and the Netherlands, which promote company expansion into new territories and categories. Throughout our history, we have remained rooted in honesty, respect, and loyalty to provide a year-round supply of high-quality fruit from field to fork.

JOB SUMMARY

Works side-by-side with the Sales department, buyers, and warehouse managers to ensure orders are accurately fulfilled to achieve Mission’s sales and customer service goals. This position functions as a liaison to Production, Shipping, Allocation, Customers, Customer Service, and Sales, as needed, to ensure compliance and execution of best practices. The Sales Assistant is also responsible for evaluating inventory levels to ensure orders are filled on time, and as scheduled. Other responsibilities include but are not limited to assisting with qualifying new accounts, maintaining the order database, accounts receivable support, preparing samples, performing data entry, working directly with customers, assisting with inbound/outbound calls, and coordinating mailings which include ordering, organizing, and maintaining documents.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Train on sales operating systems.
• Become familiar with all sales processes to provide backup, support coverage, and provide ideas for improvement to the Sales team and management.
• Audit the sales support team’s work to ensure accuracy and efficiency.
• Train new Sales Assistants.
• Work to improve sales efficiencies by reducing returns and write-offs for sales errors.
• Cross-train between Sales Assistants to ensure proper coverage within the Sales department.
• Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• Forecast reports to further develop forecast accuracy.
• Update Sales Managers by consolidating, analyzing, and forwarding daily action summaries.
• Maintain customer database by inputting customer profiles and updates.
• Prepare and distribute monthly reports.
• Data entry for incoming orders.
• Manage email communications for all orders.
• Complete daily reporting for logistics planning.
• Create and update billing profiles for all orders.
• Utilize syndicated data resources (IRI, Nielsen, and Retail Link) to assist Sales team members.
• Perform other duties as requested.

MINIMUM QUALIFICATIONS & REQUIREMENTS

• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Customer-focused.
• Strong analytical and troubleshooting skills.
• Strong computer skills and proficiency in Microsoft Office.
• Ability to prioritize a variety of tasks, in a fast-paced environment, and meet deadlines.
• Ability to travel up to 3 to 4 times per year with an estimated 2 to 3 weeks on the road per year.
• Systems knowledge (I trade, Microsoft D365, Food Link, Retail Link, etc.) preferred.
• College degree with at least 2 years of work experience preferred.
• Bilingual (English/Spanish) preferred.

MISSION PRODUCE EMPLOYEE PRIVACY POLICY

This Privacy Policy sets out how Mission Produce, Inc. (the “Company”) uses and protects any information that employees may give the Company in the context of their employment, job application, or other similar working relationship with the Company. This Privacy Policy also applies to the information the Company collects about employees’ emergency contacts or individuals whom the Company administers benefits relating to their employment with the Company.

You can view the Privacy Policy by clicking on the link below.

Mission Produce Employee Privacy Policy

Mission Produce Employee Privacy Policy (Spanish)